Company “bricks” software yearly forcing you upgrade February 2018 I purchased the Elmedia Player PRO from Eltima.com. This software was purchased because: Advertised Lifetime use and no need to purchase anything else and the ability to view and download web videos in multiple formats. Since 2018, this merchant sends out a yearly “ Major Update” that if you DO NOT purchase they remove your PURCHASED PRO features (e.g. downloading videos) and then convert your PAID PRO software (without your permission) to “ free.” The "free" version has limited features. IF you DO NOT pay for this “major update” they render your PRO PURCHASED software unusable with no PRO features. This has happened three times in the last three years literally forcing me to purchase this " major upgrade". Yet this year I refused, & asked that my PRO version be restored- refused. Despite over 10 emails with customer service with proof of PRO purchase being converted to “ free” this matter has not been resolved. Request to speak with a manager was ignored. Despite trying to resolve matter for several weeks even with assistance of BBB their “answered” solution was unchanged: to download an older 7.0 not the 8.0 Pro I had installed, via a link unassociated with their website. I refused since this was not the installed version when they “bricked” it to “free”and don’t download from non company links. They simply need to provide an activation code- why is that so difficult? Heads up to other consumers- I believe they “bricked” my software from paid Pro to “free” (and therefore making you pay to upgrade) through the firewall (that you give permission to when you do the original install)- my advice remove this company’s firewall access after you pay and install this software! 10/21 complaint filed with the BBB but for some strange reason the BBB removed the text of this unresolved “answered” complaint prompting me to post here to alert other consumers.

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Do not buy anything from this company When buy software from this company they take forever so they cannot give you a refund! Now I have a program that does not work and Elitma Software refuse to refund me my money! First Folx would crash, then it would start downloading complete files al over again, and now it does not work.

Great customer service We had an urgent issue, and Boris assisted us in resolving it very quickly, and was providing us prompt responses along the way.

these people are fraudsters!! these people are fraudsters!!! beware. they sold a 'lifetime subscription' for videoduke. then i found i could not see it as i was on a 'free' trial. when i contacted them they said oh yeah sorry, that lifetime subscription was for an older version which we no longer support. if you want to use the current one, you have to buy a new subsription. complete scam!!! lack ethics and integrity. do not support this fraudulent company that does these types of scams.