It's the Taste and the Customer Service for me Made an order about a week ago that got lost in transit. The Lucy team identified the problem immediately and the re-shipped the order and I received it the next day. These Kapsel pouches are on a completely different level when it comes to taste and quality versus the competition. The pouch is strong and doesn't get slimy. Need that flavor boost? Boom! Crush the flavor Kapsel and your experience is reinvigorated.

Package lost and no real updates Package lost and no real updates. Jennifer has sort of been helping but lots of time with my package in total limbo. If y’all used a competitive shipping option and not the worst / cheapest possible one this likely does not happen.

Good Product I have used Nicorette products in the past and Lucy blows them out of the water. The taste is much better and it seems that it also satisfies my nicotine cravings more. I'm a big fan of the pouches, they need to be added directly onto the Shop page instead of being just something recommended after adding gum or lozenges to your cart. I assume since they are new, they are just being tested and they'll be on there eventually if they do well.

-Seamless transition from dip with 12mg -Seamless transition from dip with 12mg -Consistent nicotine release over time -My office smells better -No teeth staining -Great flavor-a little sweet -Less conspicuous -fewer tobacco related headaches -smaller can size, fits in pocket better -Shipment packaging a little rough -Shipment lead time a little inconvenient Overall, well worth the premium

Worse than nicorette The way your company does business is sneaky and your product is overpriced dog poo. After trying your product, it all went in the trash. Zyn is way better. Unless you like eating chemicals that cause instant heart burn and enjoy getting charged and shipped product after you cancel, please don’t support this version of white collar crime.