Money well spent I saved so much time and aggravation by using ZipJobs' services. The process was straightforward and their turnaround time was excellent. Jeremy was easy to work with and I was surprised that we never needed a phone call. Overall I'm thrilled with how my resume/cover letter turned out.

Serious Complaint About Poor Service and Unresponsive Customer Support at ZipJob I am writing to express my extreme dissatisfaction with the resume writing service provided by ZipJob, which I began using on April 3, 2024. I was assigned a writer named Robert who, disappointingly, only copy-pasted the content of my existing resume without making any meaningful changes or improvements. Upon noticing this, I immediately raised my concerns with their customer support, expecting a swift resolution such as a full refund or reassignment to a more competent writer. However, my complaints have been met with nothing but inefficiency and a lack of accountability. Despite multiple communications, ZipJob has neither refunded me nor provided a suitable alternative to rectify their substandard service. This experience has not only wasted my time and money but has also caused significant frustration due to their non-responsive demeanor and the critical nature of the service they failed to properly deliver. I trusted ZipJob with something as important as my professional representation, and they have utterly failed to meet the basic standards expected of a professional resume writing service. I urge potential customers to consider this experience as a testament to the lack of professionalism and customer care exhibited by ZipJob. I am now forced to escalate this issue publicly to seek resolution and to advise others to steer clear of their services to avoid similar disappointment.

I paid for premium service which promised delivery in 3 days I paid for premium service which promised delivery in 3 days. But they took 3 weeks to deliver after multiple emails of follow up. My resume font was not even consistent and my cover letter is of copy paste from job descriptions in market. This is not something of professional service. I felt like copy paste and too much delay in service. I wasted my money of 300$ on premium service without receiving any proper professional quality resume. I would not recommend at all.

Easy to work with. The products that ZipJob provides are second to none. The writer contacting you is a whole other story. I never once received any follow up or feedback from my writer, I always had to call the customer service phone line to see what the progress of my order was. Going forward ZipJob needs to provide service after the sale and keep your customers posted on the status of the package that they purchased.

Had a great experience with ZipJob! Had a great experience with ZipJob! Once I gave them all my information needed within 24 hours I had my first draft. I had also forgotten to list one pertinent piece of information which I sent to my personal writer who had an updated version ready within 12 hours, all this over the Christmas/New Year holiday! Had call backs and interviews within two days, could not be more pleased!