Money well spent I saved so much time and aggravation by using ZipJobs' services. The process was straightforward and their turnaround time was excellent. Jeremy was easy to work with and I was surprised that we never needed a phone call. Overall I'm thrilled with how my resume/cover letter turned out.

Rachel did an amazing job with all my… Rachel did an amazing job with all my documents.

Serious Complaint About Poor Service and Unresponsive Customer Support at ZipJob I am writing to express my extreme dissatisfaction with the resume writing service provided by ZipJob, which I began using on April 3, 2024. I was assigned a writer named Robert who, disappointingly, only copy-pasted the content of my existing resume without making any meaningful changes or improvements. Upon noticing this, I immediately raised my concerns with their customer support, expecting a swift resolution such as a full refund or reassignment to a more competent writer. However, my complaints have been met with nothing but inefficiency and a lack of accountability. Despite multiple communications, ZipJob has neither refunded me nor provided a suitable alternative to rectify their substandard service. This experience has not only wasted my time and money but has also caused significant frustration due to their non-responsive demeanor and the critical nature of the service they failed to properly deliver. I trusted ZipJob with something as important as my professional representation, and they have utterly failed to meet the basic standards expected of a professional resume writing service. I urge potential customers to consider this experience as a testament to the lack of professionalism and customer care exhibited by ZipJob. I am now forced to escalate this issue publicly to seek resolution and to advise others to steer clear of their services to avoid similar disappointment.

I used ZipJob to write my resume I used ZipJob to write my resume, cover letter and Linkedin profile. Sophia, the writer was quick to respond, asked great probing questions and really got to know me and the direction I was wanting to go. Her drafts were well written and she always responded back and worked with me to create really nice, well written and professional documents. I highly recommend this service for all.

Easy to work with. The products that ZipJob provides are second to none. The writer contacting you is a whole other story. I never once received any follow up or feedback from my writer, I always had to call the customer service phone line to see what the progress of my order was. Going forward ZipJob needs to provide service after the sale and keep your customers posted on the status of the package that they purchased.