At the beginning Customer service was great, however it became horrible First of all i asked a question regarding a problem. The explained it to me very clear, however the instruction i followed didn't help solve the problem. When i told the customer service lady that. She didn't reply. I waited for over an hour. no reply. I did not like the quality of there customer service.

Unsatisfactory business practices Unsatisfactory business practices. They impose a time limit on the pages you buy, which reflects poorly on their customer service. Once you've utilised the service, the cost seems inconsequential to them. It feels as if they've taken my money without fair value in return.

Good instrument for plagiarism… Good instrument for plagiarism checking! Using it in daily work) Sometimes it is quite laggy, but support is great and solves all issues as fast as possible! Recommend!

Excellent program for checking plagiarism Very useful for students, who want to check their papers for plagiarism. The peculiarity of the site is that it does not count random coincidence in two words as plagiarism, which saves a lot of time and nerves. Also, prices are quite affordable for students.

Probably Great, If All of Your Sources Are Websites Hey, this service is probably great, if all of your sources are websites. Since you can't try out the service before sinking money into it, you will spend some to find out whether it works for you. For me, it miss-identified a basic McLuhan citation, and failed to recognize any in text citations from book sources in the Chicago Full-Note format. It even suggested, the title of an in-text citation to be plagiarism. The thing is, with a limited number of pricey tries, the amount of iterations to figure out how to get a decent result should not be put on the user! Particularly, with plagiarism testing, the tool should hopefully over-and not underreport, but by not recognizing any book publication prior to 2010, this seems like a big risk. It honestly seems like you are paying for a very baseline service, a sort of feelgood expenditure. While the support responded quickly and kindly, apparently not providing refunds is part of their business model. I am genuinely curious why this software has so many good reviews here. Edit: I just read some more reviews, and I am not sure why, but most of them are one- or two-liners from the 20th to the 30th May 2020. That is a little odd, and maybe presents something for Trustpilot to look into.