edX is an important education platform edX is a great platform, with courses and programmes (and qualifications!) from top education institutions. I always wanted to study with Harvard and Cambridge but ended up doing my degrees elsewhere, so it was a great opportunity to experience their teaching too. Also excellent. Kind and helpful customer service too. Thank you!

Bad customer service I have used the chat to ask questions about the course and the person (should've take the name -_-) on top of taking ages to reply, kept on telling me to "google it" , she/he clearly didn't know anything about the course (Front-End web dev). Now seeing all the bad reviews of this platform I will not proceed to the course.

Bad learning experience I was doing an LLM course the labs stopped working for me might course and edX support said that's a problem with the staff delivering the course. The staff delivering the course responded with a scripted message the forum thread I started and then went dark.

Good content, poor navigation I took 4 courses in the last year. While the course quality is good, the navigation through the learning material is a nightmare. Please fix the user experience ;)

The EdX courses are good but unfair The EdX courses are good, but need flexibility, so that the one who has done more than 50% of assignments ,as audit, could be able to pay and to be able to finish the course. Not to cut him off in the middle of the course. Education should be a priority here, not- business and money! You stress and depress people. They lose their time, and become unhappy. Bad decisions of the EdX management team.