Actual trash. Actual trash. They claim their concept is free education, with an added option to pay in case you want a diploma, but some of the courses straight up only offer you a THIRD of the course before asking you to pay to see the rest. Its a disgusting bait and switch one wouldn't expect from an enterprise touting about its ties to actual universities. Avoid at all costs. Also, the customer service is - as many have said - garbage.

Good content, poor navigation I took 4 courses in the last year. While the course quality is good, the navigation through the learning material is a nightmare. Please fix the user experience ;)

EDX can be used in different ways EDX can be used in different ways. I personally have used EDX since its inception. I am a huge fan of e-learning and wrote to the UK government 40 years ago when the internet started with the massive opportunity it presented to improve UK education - deaf ears of course (read Rory Stewart's book on how government does not work). But EDX and FutureLearn have provided significant resources for everyone in the world online and if you 'audit' the course (as I do) then they are completely free. Yes some vary in quality, but some of the courses I have reviewed are simply the best courses I have ever taken in my life - and I have a UK Hons Degree done way back when. So, I suggest people stop & think before paying - Audit the course FIRST - then, if it is good quality and is what you expect, only then pay if you really need a certificate.

Guidelines are vague/wrong Guidelines are vague/wrong, no credit given for completed modules which then prevents the exam from launching. It's so unclear that it doesn't tell you that you missed the exam deadline - rather, the way it's written, made it seem the exam wasn't open yet to be able to write it. No help available. Terrible.

edX is an important education platform edX is a great platform, with courses and programmes (and qualifications!) from top education institutions. I always wanted to study with Harvard and Cambridge but ended up doing my degrees elsewhere, so it was a great opportunity to experience their teaching too. Also excellent. Kind and helpful customer service too. Thank you!