Guidelines are vague/wrong Guidelines are vague/wrong, no credit given for completed modules which then prevents the exam from launching. It's so unclear that it doesn't tell you that you missed the exam deadline - rather, the way it's written, made it seem the exam wasn't open yet to be able to write it. No help available. Terrible.

Good content, poor navigation I took 4 courses in the last year. While the course quality is good, the navigation through the learning material is a nightmare. Please fix the user experience ;)

Auditing Ive audited several edX courses. I like to complete and submit work and know how I progressed, but I don't want a Verified Certificate. The last course I attempted - got half way through then - bammo - couldn't submit work for assessment unless I paid for a Verified Certificate. Come on edX. Tell us at the start of the course if auditing is going to be assessed or not. The course is most interesting (no complaints) and Im going to do the assignments, but I do like feedback.

Actual trash. Actual trash. They claim their concept is free education, with an added option to pay in case you want a diploma, but some of the courses straight up only offer you a THIRD of the course before asking you to pay to see the rest. Its a disgusting bait and switch one wouldn't expect from an enterprise touting about its ties to actual universities. Avoid at all costs. Also, the customer service is - as many have said - garbage.

edX is an important education platform edX is a great platform, with courses and programmes (and qualifications!) from top education institutions. I always wanted to study with Harvard and Cambridge but ended up doing my degrees elsewhere, so it was a great opportunity to experience their teaching too. Also excellent. Kind and helpful customer service too. Thank you!