Guidelines are vague/wrong Guidelines are vague/wrong, no credit given for completed modules which then prevents the exam from launching. It's so unclear that it doesn't tell you that you missed the exam deadline - rather, the way it's written, made it seem the exam wasn't open yet to be able to write it. No help available. Terrible.

Auditing Ive audited several edX courses. I like to complete and submit work and know how I progressed, but I don't want a Verified Certificate. The last course I attempted - got half way through then - bammo - couldn't submit work for assessment unless I paid for a Verified Certificate. Come on edX. Tell us at the start of the course if auditing is going to be assessed or not. The course is most interesting (no complaints) and Im going to do the assignments, but I do like feedback.

Bad learning experience I was doing an LLM course the labs stopped working for me might course and edX support said that's a problem with the staff delivering the course. The staff delivering the course responded with a scripted message the forum thread I started and then went dark.

Bad customer service I have used the chat to ask questions about the course and the person (should've take the name -_-) on top of taking ages to reply, kept on telling me to "google it" , she/he clearly didn't know anything about the course (Front-End web dev). Now seeing all the bad reviews of this platform I will not proceed to the course.

Honestly edX is my favourite site to do… Honestly edX is my favourite site to do these courses. The fee you pay for the certificates if you go that route are indefinite, so you can do the course as you please. Other sites you would have to pay monthly and depending if you don't complete within the month you'll only pay more. So, price wise really good. The courses I've taken are really well done. Quality instruction and depending on the course good forum interaction too. I've also done free courses and are exactly like the payed ones difference being the certificate. So, if you don't want to pay you still get quality instruction.