Good content, poor navigation I took 4 courses in the last year. While the course quality is good, the navigation through the learning material is a nightmare. Please fix the user experience ;)

Bad learning experience I was doing an LLM course the labs stopped working for me might course and edX support said that's a problem with the staff delivering the course. The staff delivering the course responded with a scripted message the forum thread I started and then went dark.

Bad customer service I have used the chat to ask questions about the course and the person (should've take the name -_-) on top of taking ages to reply, kept on telling me to "google it" , she/he clearly didn't know anything about the course (Front-End web dev). Now seeing all the bad reviews of this platform I will not proceed to the course.

I feel scammed I did a course on electromagnetism, 8.02.1x. I completed the first (electrostatics) out of 3 courses, and the materials and teaching staff were great. However, I prepaid the whole programme, and before I could start the second course they were all removed from the platform. I did not get a refund for the remaining two courses.

Auditing Ive audited several edX courses. I like to complete and submit work and know how I progressed, but I don't want a Verified Certificate. The last course I attempted - got half way through then - bammo - couldn't submit work for assessment unless I paid for a Verified Certificate. Come on edX. Tell us at the start of the course if auditing is going to be assessed or not. The course is most interesting (no complaints) and Im going to do the assignments, but I do like feedback.