The software updated and this meant I… The software updated and this meant I could not read my textbook which I paid $120 for. The update happened in the middle of exams when I most needed the book. I contacted the company and they refused to refund me or even email me a pdf of the book so I could at least complete my exams. Furthermore, when I could actually access the book it lagged horribly and the search function did not work at all. I Could not recommend against strongly enough. I paid top dollar for a product which I suddenly couldnt use, during a critical period of my study and they could not have been any less concerned with helping me. This company is everything that's wrong with big businesses these days, they simply don't care.

To much money for their assortment For a student from the Netherlands I wouldn't recommend it. The price is to high and there where not one of my schoolbooks. They advertise with that they have a Dutch store but the haven't...

Just bought a book from them and I have… Just bought a book from them and I have no way of accessing it. $43 to only be able to see the cover of the book. They are a scam company.

Not a fan I don’t like it for all the reasons stated. I thought I would get used to it. Today I attempted to purchase a textbook. The transaction indicated it was unable to process due to an address problem…except it took two payments. No text book provided. The CSR couldn’t tell me how the problems would be fixed but told me calls can’t be transferred to someone who knows and problems can’t be rectified without an escalation and a call back to me. That’s a good enough reason for me to go back to traditional hard copy since the system itself is faulty as people have already indicated. Both payments have been returned to me as of Oct 27. See email from vitalsource rep: Dear My name is C, and I am reaching out regarding your recent VitalSource Support request. Our system shows 3 attempted transaction(s) on Oct 26, 2022, for a Visa ending in The attempted charge(s) in the amount of $76.95 AUD, did not go through at our end. This/these charge(s) should be a hold or pending status on your bank statement and should go away within 10 to 15 business days (this is dependent on your bank's policies). If the/these charge(s) remain after 15 Business days, please contact your bank. Thank you for your time and patience. Please let us know if you have any further questions. Kind Regards,

Stay Away - Authorized to SCAM YOU Stay Away. They RENT you the material. You never own it. I need it now and they want me to pay for it again! They don't warn you! Imagine. Every time I need the book I have to BUY IT AGAIN! God Bless America!