To much money for their assortment For a student from the Netherlands I wouldn't recommend it. The price is to high and there where not one of my schoolbooks. They advertise with that they have a Dutch store but the haven't...

Not a fan I don’t like it for all the reasons stated. I thought I would get used to it. Today I attempted to purchase a textbook. The transaction indicated it was unable to process due to an address problem…except it took two payments. No text book provided. The CSR couldn’t tell me how the problems would be fixed but told me calls can’t be transferred to someone who knows and problems can’t be rectified without an escalation and a call back to me. That’s a good enough reason for me to go back to traditional hard copy since the system itself is faulty as people have already indicated. Both payments have been returned to me as of Oct 27. See email from vitalsource rep: Dear My name is C, and I am reaching out regarding your recent VitalSource Support request. Our system shows 3 attempted transaction(s) on Oct 26, 2022, for a Visa ending in The attempted charge(s) in the amount of $76.95 AUD, did not go through at our end. This/these charge(s) should be a hold or pending status on your bank statement and should go away within 10 to 15 business days (this is dependent on your bank's policies). If the/these charge(s) remain after 15 Business days, please contact your bank. Thank you for your time and patience. Please let us know if you have any further questions. Kind Regards,

this is extremely not-user friendly this is extremely not-user friendly. it took me 2 hs to find out how read the book i had just paid for. there was a lot of information on the page but none about where to find the book i had bought And now after all this work, i cannot access it anymore after a few hours....

Not fit for purpose I was recently asked to review an academic book for a journal. It was delivered using this vital source platform. I have tried to get it to work for two months, and today reported to the journal that for the first time in thirty years I would fail to complete a review. Frankly I cannot find a good word to say about this platform; it's a nightmare to get on, and a nightmare to use. It's horribly slow, counter-intuitive, hard to navigate, hard to use... has no useful functions and lots of bells and whistles of no use whatsoever. Today, after failing to get on altogether on one device due to a malfunctioning captcha, I got the book on another... to find that the pages were reduced to a window like a stamp in the corner. When I tried to change this the text turned yellow. that was the last straw. If I had paid money for this experience I would be livid. As it is I'm just furious.

Company not needed I wish these people didn't exist. Let me download the book I paid for! Take your watermark and do you-know-what with it. Here is my order number since you tried to delete my honest review: 10000106557282