Avoid at all costs I really wanted to like this website, but I have to say my experience has been absolutely horrible. My problem is that it lags ALL. THE. TIME. I use it for one of my uni textbooks which is available in very few places in my country, this website being one of them. It seems like the book is too long/has too many chapters for the website to load it properly. I have completely given up on using the search function to search for certain words or phrases, as the website simply cannot handle it and freezes, which sometimes even causes an error message. Not ONCE has the search function worked. Even something as simple as turning a page causes lagging. Reloading the page does not work in the slightest, neither does switching browsers. The internet connection cannot possibly be the problem either, as I have tried both at home, at campus, at my parents' house, and many other places. There is no other explanation for the lagging, than this website being bad. My question is - whyyy even distribute a long book if the website can’t handle it? Do not recommend.

I hate school Asks to verify email, does not send for like 10 minutes when im just trying to do my homework from a textbook i paid 80 dollars for. You guys are ridiculous, why am I verifying email for a book, who tf wants info to a book.

Not a fan I don’t like it for all the reasons stated. I thought I would get used to it. Today I attempted to purchase a textbook. The transaction indicated it was unable to process due to an address problem…except it took two payments. No text book provided. The CSR couldn’t tell me how the problems would be fixed but told me calls can’t be transferred to someone who knows and problems can’t be rectified without an escalation and a call back to me. That’s a good enough reason for me to go back to traditional hard copy since the system itself is faulty as people have already indicated. Both payments have been returned to me as of Oct 27. See email from vitalsource rep: Dear My name is C, and I am reaching out regarding your recent VitalSource Support request. Our system shows 3 attempted transaction(s) on Oct 26, 2022, for a Visa ending in The attempted charge(s) in the amount of $76.95 AUD, did not go through at our end. This/these charge(s) should be a hold or pending status on your bank statement and should go away within 10 to 15 business days (this is dependent on your bank's policies). If the/these charge(s) remain after 15 Business days, please contact your bank. Thank you for your time and patience. Please let us know if you have any further questions. Kind Regards,

this is extremely not-user friendly this is extremely not-user friendly. it took me 2 hs to find out how read the book i had just paid for. there was a lot of information on the page but none about where to find the book i had bought And now after all this work, i cannot access it anymore after a few hours....

no epub download Total scam, they say the ebooks are epub, but there's no option to download - the only option is to read through their website or one of their app. If I knew that beforehand I wouldn't buy. And it seems they're trying to clean their trustpilot page - I suddenly got an email: VitalSource Technologies would love to understand your experience better, so they’ve asked for more details about your review—like an order number or email. If we don’t hear from you within 3 days, your review may be taken offline. after a year of silence. Thankfully I still had my order number, so this review won't be taken offline, but other ones may well be. And a new 5 star review that looks like advertisement showed up.