Grove Collaborative

San Francisco, United States
image
3.55
Based on 20 Reviews

5

45.00%

4

20.00%

3

5.00%

2

5.00%

1

25.00%
About Grove Collaborative

Stay healthy and prepared with essentials delivered to your doorstep.

Tags
Contact Info

You need to Login first to submit your review.

image
Autumn
GB

Cancelled Everything and STILL getting Charged! Okay, so I used to love this company. you get a lot of product with their subscription. however, they have continued to charge me years after i’ve cancelled all orders from them. I also had this problem when I was first trying to cancel it, I had to cancel it 3 times to get them to stop. Only they didn’t, I woke up this morning and found a random charge for 19.99 on my account that I never placed… there’s no option to delete or deactivate your account and I’m beyond frustrated at this point… I regret making an account and I never would have if I knew they were so sketchy. they don’t even have a customer service team to take calls for these pressing disputes..you have to email them and hope you might get a response in the future. This company is not efficient or user friendly when it comes to charge disputes or needing customer service whatsoever.

image
Vicki Mccall
GB

Great Selection and Reasonable Prices My daughter sent me the invitation for Grove and I’ve been enjoying the products and the free gifts. I love that there is such a broad selection and that prices are generally equal or better than what you can find in the store or on line. I have been enjoying some of the new things 5hat are offered on Grove such as the wooden handled scrubber, the Moth Away, and the shampoos and conditioners. With control over how frequently you order and product selection I’ve become an on going customer.

image
li
GB

same experience as Pam E Had the same experience as Pam Engebretson (another reviewer on this page). She's spot on. They won't actually cancel you in the sense of getting rid of your account in their system, and your cart keeps filling with stuff you did not voluntarily go in there and select to buy. The subscription terms are not clear. You have to get into a whole song and dance to back out of things you didn't realize you had been streamed into signing up for and even then they seem to want to hang onto your information and account and not delete it?

image
Iain Smith
GB

Ordered a highly advertised anti snore… Ordered a highly advertised anti snore guard, paid for december 2023 and still waiting. All emails requesting an update have been unanswered and panicking that my card details may now be used for unwanted transactions. Utterly useless customer service and support and would advise others to avoid totally.

image
Janelle Russell
GB

It’s a scam with all the extra fees -

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow