Lonely in Colorado First of all, I wish to take issue with the "stars" rating system, as there is too much focus on friction. There was no friction at all in my dealings with anyone at QuicKCert; however that does not mean that I would rate the company with four or five stars. The representatives with whom I spoke at QuickCert were very nice and helpful. The problem was the real lack of contact. After I signed with QuickCert, no-one ever contacted me to see how I was progressing or if I needed help. In fact, when I passed the certification simulators for the 801 and 802 courses, no-one contacted me to say well done, or inform me that I was clear to take the actual exams. I assumed that I was able to sit the A+ exams and went ahead with them. I passed both. I informed QuickCert that I passed the 801. I haven't told them yet that I also passed the 802, although I did send an e-mail to the course instructor, Chuck Moore, although, unusually, he has not replied. Chuck Moore was very helpful and gave good advice re exam preparation. QuickCert were very helpful when they gave me a 3 months extension on the 802 (my wife has been ill for the past year and I have spent a lot of time as caregiver, which took me away from my studies). Another problem was the Sybex course material. Sometimes some of the topics listed in the chapter objectives were not covered in said chapter. I actually used three other manuals to help with learning, including "Comptia A+ For Dummies", which was excellent. Yes, I passed the Comptia A+ exams, but was really left on my own to get on with it, which I found really strange. Didn't expect to be baby-sat, but a bit more contact would have been appreciated. Even just to say"congrats".

Need to be more like the test I took the Outlook 2010 practice tests on your site and was told the test would be like it. It wasn't. The test is interactive and not so much written questions and answers. It would be helpful if the practice tests were the same so you know what to expect.

Great training for someone with a busy schedule! Great content, and instructors are very knowledgeable. Some lack personality, but its okay with me, I'm just there to learn.

Good customer service I talked with the QuickCert rep and he was very helpful in understanding my situation and helping me with the purchase

SCAM ARTIST Do not I repeat do not use this company is a scam artist company I’ve contacted my congressman in the Better Business Bureau they are reported scam artist do not do business with them I paid them upfront and they said they would call me Friday at a certain time I sat by the phone they never called I had to call them 4 hours later and they said they called me and left a voicemail there was no voicemail and no phone call pure scam artist They also said they would not be refunding my money praying on seniors