Scam This FLEX thing is the biggest scam in all the exciting learning programs. The app / "lessons" before getting someone to talk are useless and a big waste of time. So it's super expensive for nothing, and when you have already paid and you try to change, they don't care about their customers' feedback and just ask to pay more if you want to change for another super expensive program... avoid at all cost!

for many times I can't connect to your… for many times I can't connect to your website, wasting time on internet connection issue. not a user friendly platform for joining the class. also I could only join the room within 5 minute before class, I can't check my network before that. despite of these the teachers are good, I appreciate their hard works. I'd like to study higher level of the English class but the internet connection makes me a second thought.

Barely this school needs any additional… Barely this school needs any additional recommendation. It's just one of the best language centers. As a language geek I've been using their interactive courses and books since young age, and I recommend their online/offline classes to everybody who is learning a foreign language, either as a fun hobby or for job. I've studied German, Chinese, and considering to dive into French someday.

Potential Teachers are Being Trained Poorly The hiring team is nice, but then the teacher training is awful. Long, rigid, authoritarian, unpaid and packed with tests and also many demo lessons online in front of trainers and other students where they keep telling you over and over that you may fail and have to redo some other day if you deviate from the exact way they want you to teach.

Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.