Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.

Truly a bad experience with Berlitz… Truly a bad experience with Berlitz Flex. Video courses are repetitive and terminally slow, with not enough focus on grammar or actual conversation. The amount of time they give for you to cancel is not sufficient as a new learner- only a few days. By the time you realize how utterly useless and glitchy the program is, they have you locked into a contract that they will not release you from. Avoid at all costs.

Scheisse The online course is very boring. It’s basically listen, speak, repeat. Not much imaginative learning techniques used in this course. The online tutorial sessions are crap. No one bothers to explain anything. Save your money don’t use this course.

Scam This FLEX thing is the biggest scam in all the exciting learning programs. The app / "lessons" before getting someone to talk are useless and a big waste of time. So it's super expensive for nothing, and when you have already paid and you try to change, they don't care about their customers' feedback and just ask to pay more if you want to change for another super expensive program... avoid at all cost!

This teaching system is outdated and… This teaching system is outdated and difficult to follow. The book has multiple errors. Lesson in Dative... Book materials in Akkus. Or vice versa. Spelling / Sie / Sie / sie issues... multiple errors noted. The teaching style doesn't meet the errors of different types of learners There is no ability to self guide / re-read the book since it isn't set up as a text-book. "Just Listen and repeat and osmosis learning" isn't how all adults learn. No english and no explanations... which means for learners who process and what to re-engage the materials it is impossible Instructors handbook is different than mine which means we aren't on the same page and get easily confused.