Hello good morning Hello good morning! I had the opportunity to meet Berlitz through Google, my daughter lives in Italy and I was looking for classes for her this summer, the first contact was super fast and satisfactory through Miss Yessenia, always very attentive and cordial! The location of the school incredibly great, in Virginia, Mrs. Hebert very kind, the great teacher! I am very happy to see my daughter's progress with her English! I am so pleased that she will now continue with her online classes once she returns to Italy! I 100% recommend her teaching services! Thank you Berlitz for her help and all her attention! I am very happy and pleased!

Scam This FLEX thing is the biggest scam in all the exciting learning programs. The app / "lessons" before getting someone to talk are useless and a big waste of time. So it's super expensive for nothing, and when you have already paid and you try to change, they don't care about their customers' feedback and just ask to pay more if you want to change for another super expensive program... avoid at all cost!

I had one on one private lessons I had one on one private lessons. They were ok. I asked for more on demand conversation/ spontaneous conversation but I read 80% of the time. It wasn't very flexible or easy to make or change appointments. It took me two weeks to get started after I had paid. Also the instructor occasionally took a brief pause during our session to answer the phone or assist the other people in his home. So a bit disruptive. Things I did like- talking to a native speaker and improving my accent and speech!

in general I am very pleased with Berlitz. The continued difficulty for both me and my instructor Alma to join the lesson is very frustrating for both of us. We are resorting to Skyp in general I am very pleased with Berlitz, especially my instructors. I am bothered, though, by the audio portion of the lessons. One of my instructors (I can't remember which one) agreed that the audio is much too fast for a student/learner to follow. She said that even she had trouble keeping up with them. Please have the imaginary speakers in the audo portions slow down! i appreciate Berlitz's willingness to design a curriculum more in line with what I am interested in learning about. Special kudos to Nancy Sorial, Melissa Kovacevic and the rest of the team that handles my account!

Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.