Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.

Russian Language 100hrs I completed a 100-hour Russian language course with an "in-person" tutor which took place over Skype. Due to my busy schedule, I was only able to conduct lessons Tues-Wed for two hours at a time. The individual lessons were effective, and they included speaking, reading, and listening. There were very few instances in which English was spoken. The lessons were not only catered towards the DLPT because that was not the overall goal. The overall goal was to improve my speaking ability and vocabulary into new topics, and that goal was met. I highly recommend Berlitz.

Potential Teachers are Being Trained Poorly The hiring team is nice, but then the teacher training is awful. Long, rigid, authoritarian, unpaid and packed with tests and also many demo lessons online in front of trainers and other students where they keep telling you over and over that you may fail and have to redo some other day if you deviate from the exact way they want you to teach.

I had one on one private lessons I had one on one private lessons. They were ok. I asked for more on demand conversation/ spontaneous conversation but I read 80% of the time. It wasn't very flexible or easy to make or change appointments. It took me two weeks to get started after I had paid. Also the instructor occasionally took a brief pause during our session to answer the phone or assist the other people in his home. So a bit disruptive. Things I did like- talking to a native speaker and improving my accent and speech!

for many times I can't connect to your… for many times I can't connect to your website, wasting time on internet connection issue. not a user friendly platform for joining the class. also I could only join the room within 5 minute before class, I can't check my network before that. despite of these the teachers are good, I appreciate their hard works. I'd like to study higher level of the English class but the internet connection makes me a second thought.