Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.

The cyber program is very glitchy The cyber program is very glitchy. I only received 1 of my post-live lesson reviews, and the others I guess are floating around somewhere? Not in spam or junk. The drag and drop feature, required for some of my program lessons stopped working. I reported it and no one responded to my complaint. Teachers are pleasant, but it's hard when you are a beginner and the instructor does not speak your native language, so you can't answer questions.

Regret the Purchase Honestly, I hate the program. I paid too much for what I am getting. It is very business-centric. It does not do a great job of teaching or reinforcing learning. There is a short intro, but again, very business-centric (not generally applicable for other purposes) I would NOT RECOMMEND.

Berlitz low hourly wages with unreliable benefits… Berlitz is an authoritarian company with very unreliable benefits including a low hourly wage that is paid upon students attendance. Management is awfull (they do not even pay the parafiscals and lie about it). Managers are new rich who bully well educated teachers without any concern because they have no education at all- people that learnt their language in the street. Street teachers. They even lie about paying for your pension - please be aware. They also lie about your performance - be aware and take note of everything you do! Cuidado ! Berlitz tiene una rotación de personal altísima. Ya nadie quiere trabajar ahí. No pagan los parafiscales - pida los estractos de sus pensiones porque después de los años uno se entera que no los estaban pagando. Anote y tome foto de todo lo que hace porque son mentirosos respecto al desempeño de los profesores para poderlos botar - la administración está llena de venezolanos resentidos. NO VALE LA PENA

This teaching system is outdated and… This teaching system is outdated and difficult to follow. The book has multiple errors. Lesson in Dative... Book materials in Akkus. Or vice versa. Spelling / Sie / Sie / sie issues... multiple errors noted. The teaching style doesn't meet the errors of different types of learners There is no ability to self guide / re-read the book since it isn't set up as a text-book. "Just Listen and repeat and osmosis learning" isn't how all adults learn. No english and no explanations... which means for learners who process and what to re-engage the materials it is impossible Instructors handbook is different than mine which means we aren't on the same page and get easily confused.