The cyber program is very glitchy The cyber program is very glitchy. I only received 1 of my post-live lesson reviews, and the others I guess are floating around somewhere? Not in spam or junk. The drag and drop feature, required for some of my program lessons stopped working. I reported it and no one responded to my complaint. Teachers are pleasant, but it's hard when you are a beginner and the instructor does not speak your native language, so you can't answer questions.

in general I am very pleased with Berlitz. The continued difficulty for both me and my instructor Alma to join the lesson is very frustrating for both of us. We are resorting to Skyp in general I am very pleased with Berlitz, especially my instructors. I am bothered, though, by the audio portion of the lessons. One of my instructors (I can't remember which one) agreed that the audio is much too fast for a student/learner to follow. She said that even she had trouble keeping up with them. Please have the imaginary speakers in the audo portions slow down! i appreciate Berlitz's willingness to design a curriculum more in line with what I am interested in learning about. Special kudos to Nancy Sorial, Melissa Kovacevic and the rest of the team that handles my account!

for many times I can't connect to your… for many times I can't connect to your website, wasting time on internet connection issue. not a user friendly platform for joining the class. also I could only join the room within 5 minute before class, I can't check my network before that. despite of these the teachers are good, I appreciate their hard works. I'd like to study higher level of the English class but the internet connection makes me a second thought.

Berlitz low hourly wages with unreliable benefits… Berlitz is an authoritarian company with very unreliable benefits including a low hourly wage that is paid upon students attendance. Management is awfull (they do not even pay the parafiscals and lie about it). Managers are new rich who bully well educated teachers without any concern because they have no education at all- people that learnt their language in the street. Street teachers. They even lie about paying for your pension - please be aware. They also lie about your performance - be aware and take note of everything you do! Cuidado ! Berlitz tiene una rotación de personal altísima. Ya nadie quiere trabajar ahí. No pagan los parafiscales - pida los estractos de sus pensiones porque después de los años uno se entera que no los estaban pagando. Anote y tome foto de todo lo que hace porque son mentirosos respecto al desempeño de los profesores para poderlos botar - la administración está llena de venezolanos resentidos. NO VALE LA PENA

Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.