Your customer support team is really hard to reach Your customer support team is really hard to reach. Whenever I ask questions, I never receive a proper response and sometimes it takes days to call back. You should be more transparent about your service and what you are able to provide for the client. This program is very expensive and I did not get my money's worth. I honestly would not recommend Berlitz to other people, you can try other language programs for half the cost and better attention to the customer.

This teaching system is outdated and… This teaching system is outdated and difficult to follow. The book has multiple errors. Lesson in Dative... Book materials in Akkus. Or vice versa. Spelling / Sie / Sie / sie issues... multiple errors noted. The teaching style doesn't meet the errors of different types of learners There is no ability to self guide / re-read the book since it isn't set up as a text-book. "Just Listen and repeat and osmosis learning" isn't how all adults learn. No english and no explanations... which means for learners who process and what to re-engage the materials it is impossible Instructors handbook is different than mine which means we aren't on the same page and get easily confused.

Potential Teachers are Being Trained Poorly The hiring team is nice, but then the teacher training is awful. Long, rigid, authoritarian, unpaid and packed with tests and also many demo lessons online in front of trainers and other students where they keep telling you over and over that you may fail and have to redo some other day if you deviate from the exact way they want you to teach.

for many times I can't connect to your… for many times I can't connect to your website, wasting time on internet connection issue. not a user friendly platform for joining the class. also I could only join the room within 5 minute before class, I can't check my network before that. despite of these the teachers are good, I appreciate their hard works. I'd like to study higher level of the English class but the internet connection makes me a second thought.

The cyber program is very glitchy The cyber program is very glitchy. I only received 1 of my post-live lesson reviews, and the others I guess are floating around somewhere? Not in spam or junk. The drag and drop feature, required for some of my program lessons stopped working. I reported it and no one responded to my complaint. Teachers are pleasant, but it's hard when you are a beginner and the instructor does not speak your native language, so you can't answer questions.