I had an ordinary experience with… I had an ordinary experience with paradigmhw.com. The site is nothing special, but I was able to find what I was looking 4 and manage 2 order some items quickly and easily. The checkout procedue was meaninful and straightforward. I was a bit disappointed with the quallity of the products, but I gues it was avarage. For the prices they charge, I suppose I can say I had a good experiance. I wouldnt particularry recomend this store, if you're lookig for something special and high-quallity.

successful alterations to exercise bike In setting up a home gym we purchased a Paradigm Exerpeutic Magnetic Upright Exercise Bike with Heart Pulse Sensors. Love it! But we didn't realize that exercise bikes can come with seat handlebars and back support. Since we love the exercise bike we wanted to keep it and just add the seat handlebars. Luckily I had the opportunity to work with one of Paradigm's customer care folks who helped me work out the purchase of the parts needed. I was refused such parts by other sources so I was delighted. The parts fit well making the exercise bike more comfortable to use. (We were aware that such alterations negated the warranty on the bike.)

I contacted customer service because… I contacted customer service because the display on the treadmill did not show the distance I was walking. They responded the same day with a YouTube video for a fix. The fix did not work and I contacted customer service again, including a picture of the set-up. They responded the next business day saying I needed a new sensor. The sensor arrived within 3-4 business days and resolved the issue.

Missing a part, sigh. Customer service is excellent I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!

Quick response, accurate part selection After scouring Amazon and the Web for a specific part for my very old ProGear Cross Trainer, I noticed the sticker with a support phone number on the frame. I was directed to an email, and the part was quoted, billed via PayPal and shipped reasonably fast. Very satisfied that I did not have to recycle my old machine, which has lots of life left!