Great Exercise Bike The Exerpeutic 400XL Folding Recumbent Bike with Performance Monitor☆☆☆☆☆ The bike is great, and the customer service behind it is awesome. The bike is a perfect size, very comfortable. If you think a big oversized bike is better. No, it isn't. It has very easy to read displays. You can adjust the tension. I couldn't be happier. Oh, and the bigger is better bike, it's in the garage until we put it out with the garbage. The price is right. I highly recommend! 👍

After the initial computer shorted out… After the initial computer shorted out due to too long of a mounting screw, we needed to purchase a new computer. The website had computers but they were the wrong connections. Support was able to ship me out the correct computer and now the treadmill is working perfectly. Only four star because the original short was due to a design flaw that should have been covered.

I had a very positive experience I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!

No customer service available None of their customer service phone numbers work, their website is down, and nobody responds to emails. They had no problems taking my money when selling me an exercise bike but I can't get into contact with anybody to troubleshoot so that it will work. Please help!

Rowing machine from Amazon, easy part replacment I bought my rowing machine from Amazon, and as numerous reviews attest, it arrives as a very well packaged product. Instructions for assembly were straightforward and product went together easily. One part was damaged on arrival, but simply scanning bar code on the assembly instructions, a guided email with photos and a few days later the replacement part was delivered. An easy painless experience.