no one knows how to pic up a… no one knows how to pic up a phone!!!!!!!!!!!!!!!!!!!!!!!!! customer service doesn't happen at all. YOUR CUSTOMER SERVICE IS A JOKE!!!!!!

Quick response, accurate part selection After scouring Amazon and the Web for a specific part for my very old ProGear Cross Trainer, I noticed the sticker with a support phone number on the frame. I was directed to an email, and the part was quoted, billed via PayPal and shipped reasonably fast. Very satisfied that I did not have to recycle my old machine, which has lots of life left!

I contacted customer service because… I contacted customer service because the display on the treadmill did not show the distance I was walking. They responded the same day with a YouTube video for a fix. The fix did not work and I contacted customer service again, including a picture of the set-up. They responded the next business day saying I needed a new sensor. The sensor arrived within 3-4 business days and resolved the issue.

Excellent customer service I recently purchased an Exerpeutic stationary bike to rehab a knee post surgery. The bike was working great but then a mechanical problem occurred. I contacted Paradigm customer service and received a quick response. The rep that I was working with helped to try and troubleshoot the problem which took several emails. Each time he replied quickly. The rep showed a great deal of patience and willingness to help. He was very courteous and professional and we got the problem solved to my satisfaction. I would buy from this company again.

Don't subscribe to their App! I bought a rowing machine in Feb 2023, the equipment is not bad. BUT Don't subscribe to their App. Their service is so bad! It doesn't exist. I needed help logging in to mycloudfitness app account; I have never gotten any response (since August). I decided to cancel my subscription; I sent multiple emails to several email accounts, never got any response (since August), and they still charging my account! Don't subscribe to their app.