After the initial computer shorted out… After the initial computer shorted out due to too long of a mounting screw, we needed to purchase a new computer. The website had computers but they were the wrong connections. Support was able to ship me out the correct computer and now the treadmill is working perfectly. Only four star because the original short was due to a design flaw that should have been covered.

no one knows how to pic up a… no one knows how to pic up a phone!!!!!!!!!!!!!!!!!!!!!!!!! customer service doesn't happen at all. YOUR CUSTOMER SERVICE IS A JOKE!!!!!!

My expreince with paradigmhw.com was… My expreince with paradigmhw.com was avarage. They have ok products and okay prices. The photos detalyeng the product ar hopstly quite accurste but it would be nice to be able to zoom in to see things in more details. I thourght the checkout proceess was alright and it was easy to find my way around the website. Unfortunatly the customer service wasn't up to par to what otehr ecommerce platforms were offereing. Overal, a meadocre exprience wit this shop, nothign outstanding or particularily bad.

Excellent customer service I recently purchased an Exerpeutic stationary bike to rehab a knee post surgery. The bike was working great but then a mechanical problem occurred. I contacted Paradigm customer service and received a quick response. The rep that I was working with helped to try and troubleshoot the problem which took several emails. Each time he replied quickly. The rep showed a great deal of patience and willingness to help. He was very courteous and professional and we got the problem solved to my satisfaction. I would buy from this company again.

The customer service is nonexistent The customer service is nonexistent. I purchased a stationary bike from them. And some time later the bike broke. I diagnosed the issue and it was the tension belt that broke. So I contacted them via their online contact form, then it was a few back and force requesting extra information etc. And then the communication just stalled. No one would reply me! And I was asking a really simple questions: how to order a replacement belt and where to find instructions on how to replace it. Now I'm stuck with the a huge piece of metal, the bike, that I'm going to send to junk because they failed to help me get that tiny piece of rubber, the belt! Unbelievable. DO NOT BY from them!