Excellent customer service I recently purchased an Exerpeutic stationary bike to rehab a knee post surgery. The bike was working great but then a mechanical problem occurred. I contacted Paradigm customer service and received a quick response. The rep that I was working with helped to try and troubleshoot the problem which took several emails. Each time he replied quickly. The rep showed a great deal of patience and willingness to help. He was very courteous and professional and we got the problem solved to my satisfaction. I would buy from this company again.

Don't subscribe to their App! I bought a rowing machine in Feb 2023, the equipment is not bad. BUT Don't subscribe to their App. Their service is so bad! It doesn't exist. I needed help logging in to mycloudfitness app account; I have never gotten any response (since August). I decided to cancel my subscription; I sent multiple emails to several email accounts, never got any response (since August), and they still charging my account! Don't subscribe to their app.

Missing a part, sigh. Customer service is excellent I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!

After the initial computer shorted out… After the initial computer shorted out due to too long of a mounting screw, we needed to purchase a new computer. The website had computers but they were the wrong connections. Support was able to ship me out the correct computer and now the treadmill is working perfectly. Only four star because the original short was due to a design flaw that should have been covered.

I had an ordinary experience with… I had an ordinary experience with paradigmhw.com. The site is nothing special, but I was able to find what I was looking 4 and manage 2 order some items quickly and easily. The checkout procedue was meaninful and straightforward. I was a bit disappointed with the quallity of the products, but I gues it was avarage. For the prices they charge, I suppose I can say I had a good experiance. I wouldnt particularry recomend this store, if you're lookig for something special and high-quallity.