Great customer service and rapid response to my request. When the item arrived the little wheel to extend the machine was missing. I called the company the following day and the gentleman on the phone was courteous and helpful during my report of the missing part. It arrived the vet next day. Great customer service and fast response to my request. The item is easy to put together and works wonders. This machine really helps relieve stress on your back. After only 15 minutes of use I got up and felt the relief on my lower back. I highly recommend this machine to anyone with back pain. It beats being upside down like a bat.

BAD BAD BUSINESS The only reason I gave one star is bc you have to rate otherwise you can not post. This company sold me a treadmill that broke in a few months then wouldn’t answer my calls or texts. They reached out to me once (JohnV) I’m putting his name out there. He stated I needed to send pics and a receipt which I did 5 times and I still haven’t heard from them. I advise my family and friends to stay away from this company via web and or Fingerhut!!! BAD BUSINESS

I had a very positive experience I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!

Quick response, accurate part selection After scouring Amazon and the Web for a specific part for my very old ProGear Cross Trainer, I noticed the sticker with a support phone number on the frame. I was directed to an email, and the part was quoted, billed via PayPal and shipped reasonably fast. Very satisfied that I did not have to recycle my old machine, which has lots of life left!

successful alterations to exercise bike In setting up a home gym we purchased a Paradigm Exerpeutic Magnetic Upright Exercise Bike with Heart Pulse Sensors. Love it! But we didn't realize that exercise bikes can come with seat handlebars and back support. Since we love the exercise bike we wanted to keep it and just add the seat handlebars. Luckily I had the opportunity to work with one of Paradigm's customer care folks who helped me work out the purchase of the parts needed. I was refused such parts by other sources so I was delighted. The parts fit well making the exercise bike more comfortable to use. (We were aware that such alterations negated the warranty on the bike.)