Missing a part, sigh. Customer service is excellent I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!

I had a very positive experience I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!

My expreince with paradigmhw.com was… My expreince with paradigmhw.com was avarage. They have ok products and okay prices. The photos detalyeng the product ar hopstly quite accurste but it would be nice to be able to zoom in to see things in more details. I thourght the checkout proceess was alright and it was easy to find my way around the website. Unfortunatly the customer service wasn't up to par to what otehr ecommerce platforms were offereing. Overal, a meadocre exprience wit this shop, nothign outstanding or particularily bad.

Perfect seat replacement Just received a replacement seat for my five year old Exerpeutic stationary bike and it’s perfect. Got my moneys worth out of the original seat and I’m fixin to break in the new one in a bit :)

Don't subscribe to their App! I bought a rowing machine in Feb 2023, the equipment is not bad. BUT Don't subscribe to their App. Their service is so bad! It doesn't exist. I needed help logging in to mycloudfitness app account; I have never gotten any response (since August). I decided to cancel my subscription; I sent multiple emails to several email accounts, never got any response (since August), and they still charging my account! Don't subscribe to their app.