Bunny Lake
GBPerfect seat replacement Just received a replacement seat for my five year old Exerpeutic stationary bike and it’s perfect. Got my moneys worth out of the original seat and I’m fixin to break in the new one in a bit :)
gary marshall
GBno one knows how to pic up a… no one knows how to pic up a phone!!!!!!!!!!!!!!!!!!!!!!!!! customer service doesn't happen at all. YOUR CUSTOMER SERVICE IS A JOKE!!!!!!
Mathru Raman
GBI had a very positive experience I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!
Randee Fontanazza
GBGreat Exercise Bike The Exerpeutic 400XL Folding Recumbent Bike with Performance Monitor☆☆☆☆☆ The bike is great, and the customer service behind it is awesome. The bike is a perfect size, very comfortable. If you think a big oversized bike is better. No, it isn't. It has very easy to read displays. You can adjust the tension. I couldn't be happier. Oh, and the bigger is better bike, it's in the garage until we put it out with the garbage. The price is right. I highly recommend! 👍
Jim
CAProblem with the Exerpuetic 440XL ..... My Exerpuetic 440XL treadmill was automatically set to the maximum speed when I increase the speed gradually, which is dangerous for older people. I contacted Paradigm, shown them a video of what happened and they determined I need to replace the electronic console, too bad my unit was out of warranty and need to purchase the parts. They shipped out quickly and it was easy to replace, and now the treadmill is working like it used to again.