Missing a part, sigh. Customer service is excellent I don’t normally assemble stuff. That gene is recessive in me, a male. But I did assemble this rack and it was pretty easy. Like others have said, the assembly instructions are first-rate. Assembled, this rack is strong and stable on a concrete floor in the garage. Annoyingly, the box was missing a bracket so I had to wait four days to receive the missing part. I just don’t understand why companies don’t weigh bags of parts to see if they are underweight and therefore missing something. I emailed customer service last Saturday, got a reply plus tracking number on Monday and received the part today. 30 mins later and it’s fully assembled. I’ve been putting off buying a squat rack for years and now that I have this one, I realize how foolish that decision to delay was. Just buy this rack!

Excellent customer service I recently purchased an Exerpeutic stationary bike to rehab a knee post surgery. The bike was working great but then a mechanical problem occurred. I contacted Paradigm customer service and received a quick response. The rep that I was working with helped to try and troubleshoot the problem which took several emails. Each time he replied quickly. The rep showed a great deal of patience and willingness to help. He was very courteous and professional and we got the problem solved to my satisfaction. I would buy from this company again.

Problem with the Exerpuetic 440XL ..... My Exerpuetic 440XL treadmill was automatically set to the maximum speed when I increase the speed gradually, which is dangerous for older people. I contacted Paradigm, shown them a video of what happened and they determined I need to replace the electronic console, too bad my unit was out of warranty and need to purchase the parts. They shipped out quickly and it was easy to replace, and now the treadmill is working like it used to again.

I had an ordinary experience with… I had an ordinary experience with paradigmhw.com. The site is nothing special, but I was able to find what I was looking 4 and manage 2 order some items quickly and easily. The checkout procedue was meaninful and straightforward. I was a bit disappointed with the quallity of the products, but I gues it was avarage. For the prices they charge, I suppose I can say I had a good experiance. I wouldnt particularry recomend this store, if you're lookig for something special and high-quallity.

Perfect seat replacement Just received a replacement seat for my five year old Exerpeutic stationary bike and it’s perfect. Got my moneys worth out of the original seat and I’m fixin to break in the new one in a bit :)