Rowing machine from Amazon, easy part replacment I bought my rowing machine from Amazon, and as numerous reviews attest, it arrives as a very well packaged product. Instructions for assembly were straightforward and product went together easily. One part was damaged on arrival, but simply scanning bar code on the assembly instructions, a guided email with photos and a few days later the replacement part was delivered. An easy painless experience.

No customer service available None of their customer service phone numbers work, their website is down, and nobody responds to emails. They had no problems taking my money when selling me an exercise bike but I can't get into contact with anybody to troubleshoot so that it will work. Please help!

I contacted customer service because… I contacted customer service because the display on the treadmill did not show the distance I was walking. They responded the same day with a YouTube video for a fix. The fix did not work and I contacted customer service again, including a picture of the set-up. They responded the next business day saying I needed a new sensor. The sensor arrived within 3-4 business days and resolved the issue.

Great customer service and rapid response to my request. When the item arrived the little wheel to extend the machine was missing. I called the company the following day and the gentleman on the phone was courteous and helpful during my report of the missing part. It arrived the vet next day. Great customer service and fast response to my request. The item is easy to put together and works wonders. This machine really helps relieve stress on your back. After only 15 minutes of use I got up and felt the relief on my lower back. I highly recommend this machine to anyone with back pain. It beats being upside down like a bat.

I had a very positive experience I had a very positive experience. Paradigm has execellent customer service. I bought a rower 3 years back. The chain broken off when I was working out. Based on the reviews, I thought the situation was unsalvageable. But I thought I will send an email in any case. I was delighted to receive a follow-up mail asking for what the issue is and pictures. When I asked for what part number to order, I was pleasantly surprised that Paradigm already shipped me the replacement part! Now, this is excellent service - prompt response, how-to-videos and also taking care of the broken parts even several years after I bought it. I am so glad that I was able to get this fixed and resume my workouts. Highly recommend!