Paradigm Health & Wellness

1189 S Jellick Ave, 91748, City of Industry, United States
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3.50
Based on 20 Reviews

5

50.00%

4

10.00%

3

10.00%

2

0.00%

1

30.00%
About Paradigm Health & Wellness

Paradigm Health & Wellness is a leading supplier to the Fitness, Health, and Wellness industry. The company is headquartered in the United States in Southern California. Our commitment is to continuously bring to the market, new and innovative products that pro-actively address the needs and wants of today’s and tomorrow’s consumers. We have been trusted by world renowned brands in the health and fitness industry to develop unique products under their brand names. Our products in all brands have proven results as testified by our consumers. We also guarantee our products and stand ready to serve customers through customer support. Your holistic well-being is what we strive for everyday through our Paradigm H&W products.

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Regina Clay
GB

successful alterations to exercise bike In setting up a home gym we purchased a Paradigm Exerpeutic Magnetic Upright Exercise Bike with Heart Pulse Sensors. Love it! But we didn't realize that exercise bikes can come with seat handlebars and back support. Since we love the exercise bike we wanted to keep it and just add the seat handlebars. Luckily I had the opportunity to work with one of Paradigm's customer care folks who helped me work out the purchase of the parts needed. I was refused such parts by other sources so I was delighted. The parts fit well making the exercise bike more comfortable to use. (We were aware that such alterations negated the warranty on the bike.)

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Pavel Afonine
GB

The customer service is nonexistent The customer service is nonexistent. I purchased a stationary bike from them. And some time later the bike broke. I diagnosed the issue and it was the tension belt that broke. So I contacted them via their online contact form, then it was a few back and force requesting extra information etc. And then the communication just stalled. No one would reply me! And I was asking a really simple questions: how to order a replacement belt and where to find instructions on how to replace it. Now I'm stuck with the a huge piece of metal, the bike, that I'm going to send to junk because they failed to help me get that tiny piece of rubber, the belt! Unbelievable. DO NOT BY from them!

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Jonathan Skelding
GB

Rowing machine from Amazon, easy part replacment I bought my rowing machine from Amazon, and as numerous reviews attest, it arrives as a very well packaged product. Instructions for assembly were straightforward and product went together easily. One part was damaged on arrival, but simply scanning bar code on the assembly instructions, a guided email with photos and a few days later the replacement part was delivered. An easy painless experience.

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Dan
GB

No customer service available None of their customer service phone numbers work, their website is down, and nobody responds to emails. They had no problems taking my money when selling me an exercise bike but I can't get into contact with anybody to troubleshoot so that it will work. Please help!

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Satisfied customer
GB

I contacted customer service because… I contacted customer service because the display on the treadmill did not show the distance I was walking. They responded the same day with a YouTube video for a fix. The fix did not work and I contacted customer service again, including a picture of the set-up. They responded the next business day saying I needed a new sensor. The sensor arrived within 3-4 business days and resolved the issue.

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