Broken pieces of trophy The Art Trophy I ordered came broken in 2 pieces so I hotglued it together before the award ceremony.

Punctual and accurate I ordered an engraved stick on plaque for the front of a small trophy. Everything was exactly as it should have been. It arrived promptly. No complaints there. The shipping was expensive for a tiny 3" plaque. As it turns out they boxed it and shipped it through as shipping company. Would have been more cost effective for me as the consumer to have put it in an envelope with a stamp on it and sent it through the US Mail. It would have been better for the environment because less packing materials. I was surprised that.

A little disappointed I made a point to call customer service to clarify something in the catalog before I placed my order. I was very happy with the information that was given to me by the customer service rep. When I went to place my order I was given different information, I let them know that I called customer service and they said I was given wrong information. I then called customer service back and after checking she told me that she did give me wrong information. This was disappointing as I made a point to check first before I tried to place my order. I would like to think that if someone calls customer service for clarification on a catalog item they would be given correct information.

Personal attention to a specific situation. After a miscommunication about being able to complete a purchase order transaction over the phone, the company made it right and got my items to me in time for my event. Remember a purchase order must be emailed or faxed. :)

Quick and easy Jones School Supply Co, Inc. made my experience quick and easy. It took less than a few minutes and everything was accurate!