Great Service & Nice Product My ordering experience was very easy (over the phone). They were able to look up my order and imprinted wording from last year so that I could get exactly the same item as last year, but in different quantities. Shipping was very quick - my items arrived several days earlier than expected. The only reason I gave 4 stars instead of 5 is that the medallions I received are not all smooth on the edges - some are, but some have semi-sharp parts where the circle must have been trimmed irregularly or the casting overflowed slightly. For the price of the product and the event for which I am going to use them I'm not really worried about it, but I wouldn't be as satisfied if I needed them to look perfect. Last year's turned out better, so this batch may have just been a fluke.

Punctual and accurate I ordered an engraved stick on plaque for the front of a small trophy. Everything was exactly as it should have been. It arrived promptly. No complaints there. The shipping was expensive for a tiny 3" plaque. As it turns out they boxed it and shipped it through as shipping company. Would have been more cost effective for me as the consumer to have put it in an envelope with a stamp on it and sent it through the US Mail. It would have been better for the environment because less packing materials. I was surprised that.

Personal attention to a specific situation. After a miscommunication about being able to complete a purchase order transaction over the phone, the company made it right and got my items to me in time for my event. Remember a purchase order must be emailed or faxed. :)

Great Company I have always been happy with the items I ordered. The staff was personable. The service was quick. Items ordered were very nice. Would not hesitate using Jones again.

Prices and service As a small business owner that works with children with learning disabilities, I find that your prices on rewards to be expensive. The cost of pins are ridiculous when you look at what they are actually made of and that they are mass produced. I believe you should not be required to purchase 100 to reduce your cost. Your shipping cost are high too. You never offer any sales either. The last time I ordered, I got the wrong thing. I ordered neck ribbons that say reading and I got red ribbons instead. I did not want to pay to return them.