Helpful phone operator The operator was very helpful. It was a while in between orders and she research my previous order and assisted me with my new order.

Mistake Fixed Quickly I ordered pins for a customer, and Jones sent my order to the Certificate Source. They sent 25 of the wrong pins, and when I called and explained they were needed for an even the next day, the pins we needed arrived. No questions. Great Customer Service. Mistakes happen, but rarely are they fixed this easily.

Consumer Privacy We placed an order like we have for MANY years before and it was delayed in shipping. An email was recieved to state it would be delayed. Great, thank you for letting me know, no problem. Then I saw it has a group of people listed on the "sent to" email area. Some of these people are not employed at our business or associatied with our business. Yet, they received all of our private order information. So I called to find out why and that turned into a, what kind of company is this after all these years. The rep was very kind and helpful but they DO NOT remove users of previous orders even if you request it. The order will be assigned by the PO and your accounting department can not be listed as the permanent billing persons. They asked us to change our ordering to meet their needs. I am pretty sure that is not how works. You can share all our private orders and information with anyone yet to ensure "they don't do it again:, we need to make sure we change your ordering. Ludacris! As an account holder we should have the right to add and remove users as they come in and leave the company. I am pretty sure this is a violation of my privacy rights for them to share my order with random emails without our consent. Since they don't respect the consumers privacy, I wrote a review about the privacy measures. Be aware when ordering, your infomration may be randomly shared with others.

Won't use them again if I don't have to AFTER I placed our small order, I was informed that my organization isn't a "good enough customer" to be billed, and the person on the phone demanded a credit card. When I said I don't have a company credit card, she told me we could do the order COD or cancel it. As we needed the supplies in question, I said we'd do COD. This turned into a complete, farcical nightmare. We finally got delivery of the supplies, but it required my Department manager writing a personal check to Jones. When I called to request a receipt so my manager could be reimbursed, I was e-mailed another copy of the invoice. When I e-mailed back and re-emphasized I needed a RECEIPT, I received a snotty phone call condescendingly explaining that we could not get a receipt until the COD had been received from UPS, which would take "at least three more days". So, fine, I asked that I be sent a receipt as soon as the COD payment was processed. About four days later, I asked if the payment had been processed, and was INFORMED it had not, and I would have to wait. TEN days later, I asked again, and finally received the requested receipt, but ONLY because I requested it yet again. Had I not said anything, we would very likely still be waiting for the receipt. I have worked retail and I have worked telephone customer service, and I was always taught it doesn't matter how big or small customers' purchase is, you treat them well. Clearly, this is not the Jones philosophy, and if at all possible, I will see to it that we do not use Jones again, for anything.

Prices and service As a small business owner that works with children with learning disabilities, I find that your prices on rewards to be expensive. The cost of pins are ridiculous when you look at what they are actually made of and that they are mass produced. I believe you should not be required to purchase 100 to reduce your cost. Your shipping cost are high too. You never offer any sales either. The last time I ordered, I got the wrong thing. I ordered neck ribbons that say reading and I got red ribbons instead. I did not want to pay to return them.