RJ
GBI had the pleasure of experiencing… I had the pleasure of experiencing exceptional service from BetterSafeRadio. After I made an error with my order, Mark quickly addressed the issue with efficiency and professionalism. Not only did he fix my mistake quickly, he went above and beyond my satisfaction. Mark’s dedication to providing top notch customer service truly sets BetterSafeRadio apart. I am excited to receive my KG-UV9G Pro and I look forward to doing business with BetterSafeRadio in the future.
Craig Johns
GBI recently bought a Wouxun UV7D I recently bought a Wouxun UV7D. I had to get in touch with Mark about A question concerning the operation of the radio. He immediately got back to me and answered my question and got me back on the air. You just can't beat that kind of customer care! And he's only a one man operation. Thanks Mark, and thanks Better Safe Radio. The UV7D is a great little radio! Craig J
Tom R
GBI ordered a Wouxun KG-UV9PX HAM from… I ordered a Wouxun KG-UV9PX HAM from BSR. It arrived well packaged and in excellent shape. I was able to use CHIRP and my FTDI USB to Serial cable to load in local repeaters. I had a technical question for Mark at 10:00A this morning and he responded by 1:00P with the correct answer. That's just great service. The HT is easy to use. It is full quieting into local repeaters. I was able to make a 2M simplex contact 30 miles away with a station running 50W and an antenna up 40'. Pretty impressive. BSR is not Amazon. That's a good thing in my book. Pay attention to the product specific lead times on the BSR web site before you order and you won't be disappointed.
Hoosier Daddy
GBI've not even purchased a radio yet I've not even purchased a radio yet, but I'm going to because Mark has went above and beyond the call of duty answering my questions and making sure I'm an informed radio user. I can't thank him enough and it's rare to get this type of service in this day of age. Outstanding and I plan on doing most if not all of my radio business with Mark and BetterSafeRadio.. Tim
Robert Montgomery
GBPleased with the whole operation Received the two Wouxun UV9GX with accessories in about three weeks from ordering. Considering these had to be programmed, burned-in, and tested, I think that is a fair amount of time. The packaging was suitable to protect them, and the batteries were charged to about 80% or so. Ready to go right out of the box. The manual is two printed pages, front and back, and adequate to get going. If anything could be improved, I would encourage a more robust manual, and maybe a quick example or two: Tuning in a NOAA weather station; tuning in an Aircraft band (using one of the regional ARTCC freqs). Setting up to scan a specific bank. Mostly for novice "get started" type stuff.