a happy customer for 25 plus years Just purchased a VentaWasher as a housewarming gift for friends. Why? Because I have used one (or more) for over 25 years and can't imagine a winter without this appliance! Excellent engineering means they will last a LONG time and when something does wear out, replacement parts are available, so you aren't throwing the whole unit out and starting over.

LW25+ Deficiency I purchased the LW25+ in December. I experience the low water fault routinely when in fact there is still plenty of water in the tank. Customer service has been very helpful in regard to cleaning the metal straps on each side of the tank. This has to be done on a regular basis and is really quite a nuisance. If I had been aware of this I may have considered the standard model or another manufacturer. Obviously the company is aware of this issue and has generated a procedure to address what I would consider to be a design problem that nevertheless leaves the end user with a labor intensive remedy.

I am happy with Venta I am happy with the product. This makes the fourth airwasher. The ordering process was quick and easy. Delivery time and updates were great as well.

Easiest humidifier to use, works well, low maintenance costs, paper quick start guide needs more clarity, prompt customer service replies The humidifier we purchased is the easiest to use, has the lowest effort to maintain, and has low maintenance costs. High quality and very happy that it is made in Germany. Compared to other humidifiers out there that require a tank to be filled upside down which then eventually leaks or spillage occurs or just plain awkward to put the tank back on, or the tanks are too small and must constantly refill, and also have to take apart many small parts to clean, this model and the smaller version have all of them beat by a mile. We do wish that the paper manual that comes with the unit was much clearer for set-up and maintenance, but there is a comprehensive online PDF manual that is much easier to understand, so we print out the pages as we need to make it easier for ourselves. We love this model so much that we just purchased the smaller model for our bedroom. Shipping was quick and when we had questions prior to purchase via email, customer service was prompt. Highly recommend. Model purchased: LW45 Comfort Plus

Long time user of VENTA Humidifiers! I have purchased eight VENTA humidifiers over many decades. They are quiet, effective, and provide the correct level of humidity for our home. LW 25 has improved over the years with a simpler mode selection. I have just bought a LW15 for a smaller room.