Missing Some of the Order What I ordered, and paid for, never arrived. I did an add-on order to my pre-order. I received only part of my pre-order and none of the add-on. I've not pursued action because you said you were working on this. So I'm still waiting. I like what I've received so far and would like to enjoy the rest.

Sketchy, Dishonest and Distrustful Company After nearly 4 years of waiting for my Pro Kit pre-order I find out that MAGFAST thought they were going to have to close. It was no surprise to me seeing how incompetent and mismanaged the company was. I do not think they will survive long term. I requested they refund my pre-order and they have so far refused. That is a major red flag of how this company operates and should act as a warning not to buy from this company. Are they that cash strapped they can't afford to refund anymore after the countless refunds they have already given because they were unable to deliver product within a reasonable time. After seven years, 2 of the 5 components (WALL and ROAD) in the Pro Kit are still not even in production and no time frame for delivery. That is why they started a Hello Kit that did not include them. They knowingly took orders they knew they did not have the production capacity to deliver in a reasonable time.

Ordered two years ago and still have… Ordered two years ago and still have received absolutely nothing but excuses and multiple refusals to refund. Why would they continue to harp new products when they can’t deliver any of the back orders? Total scam.

I love my new Heathrow carry-on bag I love my new Heathrow carry-on bag. It is so beautifully finished and comes with the softest cozy blanket as a surprise! I can’t wait to go on my next trip!

I love my Heathrow e-carry on I love my Heathrow e-carry on! It's everything that was promised and more. The goodies inside were the icing on the cake!