Denease
GBMy sales associate Scott S My sales associate Scott S. (at the Boise store) went above and beyond. He was amazing. He even followed through on the mistakes made by the sales associate in electronics and fixed that. Give that man a fat bonus. The only negative is having to wait for everything to come from Salt Lake. Merchandise on hand would be nice.
Pauline
GBI called to change the pick up location… I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.
Gentry B
GBIt would have been nice to have this… It would have been nice to have this trash can container come with an actual insert. It would also be nice to know the dimensions this unit so you can purchase the right size bin for it
customer
GBFurniture delivered to wrong address… Furniture delivered to wrong address the first time then the second time some itmes missing from the order and one returned with missing hardware. It’s just been headache after headache. This is my first time having this problem after a decade of using RCW
Jill
GBSalesman and delivery Sony 65” TV My salesperson Cad Hyde went above and beyond to make sure I was satisfied. He provided awesome customer service and ensured all my questions and concerns were taken care of through to the end. He had another salesman Nic Delgado finish because of family emergency, this salesman was great to work with also. After having a bad experience with Best Buy canceling my order the last minute and after looking at my bill they charged me more than what they told me the cost would be. So glad I went to RCW. Grant & Alex delivered my TV, installed wires behind the wall turned out perfect. They were very professional, great work team. Awesome experience all around! Love my 65” Sony, beautiful picture.