Margaret Stone
GBWill never buy from rc Willy again Will never buy from rc Willy again. Bought a bed,fridge,washer and dryer 3 weeks ago . Very slow delivery, when I called to ask where my dryer is, oh it’s on truck in route..... no body knows where, or when it will be delivered. Absolutely no accountably, just no customer service. No excuses or apologies, you guys know your not doing your job.
Unhappy Customer
GBDelivery guys are AWESOME! Delivery guys are AWESOME!! RCwillys systems are so messed up. I bought 3 washers and 3 dryers. They delivered 1 washer when they were supposed to deliver all 6. I had to call customer service to figure out why delivery guys only brought a washer. Second time they came to deliver the rest of washer and dryers no connection kits were on my ticket. Luckily AWESOME delivery guys brought connections kits because they noticed there weren’t any on ticket. I needed a stacking kit for my closet washer and dryer which they didn’t have with them. I had to call customer service again and service manager that was supposed to give me a call back didn’t. I then called my sales guy and he helped me get delivery guys to bring out stacking kit to finish the job. It shouldn’t have taken 3 trips for my purchase. Very sad RCwilly’s customer service isn’t what it used to be.
customerKen
GBDisappointed in their web purchase… Disappointed in their web purchase service. When I showed up at the scheduled time to pick up a fridge I was informed that it was not onsite until tomorrow. Not what my paperwork said! I had rented a truck and drove 50 miles to the appropriate store for pickup only to find out it was in stock at a location closer to my home! I wasted 2 extra hours, fuel, and had to go back closer to pick up my purchase. Even the service manager said the website orders seem to have issues. Time to fix it!!
Pauline
GBI called to change the pick up location… I called to change the pick up location from Orem to Layton since I was not aware until after I placed my order online. Plus it’s too far of a drive for me living in Roy. When I called. customer service representative mentioned that it could be dropped off at my front door (at no cost) which I misunderstood when I placed my order what curbside drop off meant specifically lol! Customer Service representative was very friendly and helpful in a timely manner.
Kim McNeilly
GBWonderful!! Everyone was extremely helpful and delivery and set-up was a breeze. Loved the communication to get a more exact time of delivery as well! Loving our furniture and will keep using RC Willey