Disappointing Battery Life I have had the Eufy E40 outdoor camera for 17 months. In terms of performance and battery life it has been really good until a couple of weeks back when the battery started losing 50% of power within 2 days of being fully charged. These batteries are non replaceable and the warranty is 12 months, so nothing to be done other than buy a replacement. I am disappointed that this product, like so many nowadays, almost seems to have a built in obsolescence. I think I will look elsewhere for a replacement, hopefully with a longer warranty.

Beware of where you buy…… and who from Two problems experienced at the same time, eufy indoor camera malfunction and battery doorbell camera defect, both well within warranty. Eventually….. camera replaced once eufy realised it was purchased from them via eBay. However, doorbell purchased through third party supplier, again on eBay. I have been dealing with eufy over this since 1st March, lost count of emails and got nowhere apart from being offered VIP 25% discount to repurchase. However, eufy discounts available all the time so no big deal. Concept of no subscription good, kit looks good, easy to use when it works. However, like others, find devices are unreliable, warranty not fulfilled without clauses and customer services is shambolic. Buyer beware !

Overall I am happy with the cameras Overall I am happy with the cameras but there are a couple of points that could be improved. On the positive side they are easy to install and set up and work perfectly with my wi-fi and chosen location even though they don't get direct sunlight for more than a few hours. The plastic mounting brackets are difficult to tighten as the smooth plastic doesn't grip well. The frame rate of the camera is set at 15 fps and I would like to have the option to manually set a higher rate and record in 4K if the connection allows. I would also like to be able to only receive notifications if the face is not recognised.

Defective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.

Great customer service from purchase to… Great customer service from purchase to aftercare. Eufy responded quickly to queries raised. Even though the Homebase was out of stock when ordered in a bundle I was updated often with delivery. The E340 series is a great system to have. Having separate storage which does not cost extra was what won Eufy over for me.