Great security kit & door bell Great security kit & door bell - second purchase (as we moved) love it easy to use highly recommended

Defective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.

Great equipment, no elctrical installation required for cameras Great equipment, easy installation, pretty good quality. This is why one point was deducted; one camera does not work after about 1 year any more. Rest works remarkably good.

Aftercare? What is it? The camera I bought stopped working due sudden death of the battery, after 13mth of the installation. A little bit disappointed as it isn't advertised as "disposabe". But the customer service made it clear that's not their business after the warranty period. Expecting some goodwill maybe was naive. But expecting some spare parts or other paid soulution wasn't unrealistic I guess. But it seems their customer care ends at the day of purchase :(

The only reason I'm giving it 5 stars… The only reason I'm giving it 5 stars is that it's free to use, no hidden or ever increasing costs. My Ring doorbell was probably slightly better than this eufy one, but there's no chance I was going to let them charge me double the yearly fee in only 2 years. The camera is quite sharp with vivid colours in the day but it lacks in quality when the sun is going down and it's almost dark. Sound quality is awful too. It'll do the job though and was good value for money.