George Mills
GBGood Company, Great Camera kit Easy on line purchase with fast delivery. The Camera kit arrived quickly and well packaged. Downloading the Eufy and app connecting to the WiFi was. Installation of the cameras were straightforward. Been installed for a couple of Months and working well Picture resolution is clear. App gives good choice of settings. I like how you can use wi-fi for the base station allowing you to place it between both cameras allowing for better wi-fi signal between the cameras and only picking up humans during daytime.
David R.
GBExcellent doorbell & chime system The product (doorbell + chime) is excellent --- once set up ! Unfortunately the instructions failed to say that the chime device needed to be added before the doorbell was added to the system. One of it's biggest selling points is not to have an annual subscription (as per Ring) to view recorded data. All data is stored on an SD card fitted in the chime. Ring stores its data remotely and you pay a subscription fee in order to view the video records.
Customer
GBDefective S330 eufyCams I purchased several S330 eufyCams in October 2022. These have a solar panel built in and are designed to be used outdoors. The connect to the Eufy hub via WiFi. The theory is the sun charges the unit so you never have to. Fast forward 18 months and the solar panel has stopped working (the camera itself still functions). To be clear, I live in England - the unit was not subject to harsh conditions, chemicals or anything that would cause premature failure. Eufy support have refused to replace the defective unit citing expired warranty period. In other words, Eufy think a lifespan of 18 months is acceptable for a £450 security camera. -- UPDATE Eufy customer support have reversed their decision and have now agreed to replace the defective camera. Not clear if this was in response to my email to their UK General Manager. Unfortunate initial response, but I guess all's well that ends well.
T. Zirkelbach
DEGreat equipment, no elctrical installation required for cameras Great equipment, easy installation, pretty good quality. This is why one point was deducted; one camera does not work after about 1 year any more. Rest works remarkably good.
Alan Highet
GBOverall I am happy with the cameras Overall I am happy with the cameras but there are a couple of points that could be improved. On the positive side they are easy to install and set up and work perfectly with my wi-fi and chosen location even though they don't get direct sunlight for more than a few hours. The plastic mounting brackets are difficult to tighten as the smooth plastic doesn't grip well. The frame rate of the camera is set at 15 fps and I would like to have the option to manually set a higher rate and record in 4K if the connection allows. I would also like to be able to only receive notifications if the face is not recognised.