Could be great, but so fragile it is useless I got an insta360 X3 and did read that the lenses could be an issue. So got some lens guards; absolute useless junk. A) they scratch so easily is is mind boggeling, just putting them down will scratch them, making them basically a bad single use product at 30 buck B) if you by some miracle do avoid scratching the lens guard, they will fog up - again making the lens guard useless. So I gave up and use the camera without the lens guard. Second use the lenses got scratch, not by abuse by simple use for something I have use a GoPro for years without ever getting a scratch

No support, yes defective products I can define myself as a "Pro Level Action Camera User" I'm a motorcycle rider and kitesurf fan and so far I used an ION camera, Gopro (Which I still have) and a few months ago I bought an Insta360 over Amazon. It's cost around $500 in total. I mostly use it on my motorcycle with invisible stick. No plastic clips. But on my last 2 rides I decided to use other mounts. One to my helmet, one to my motorcycle. After 2 rides, easy mount clips got broken. The interesting point both of them got broken at the same point. Which shows us there is a weakness. I used other cameras for years, I did thousands of miles and never had a problem like this. I reached out them they rejected their product defect and offered me to sell clips. I will look someone to sell and get rid of this camera because of weak product accessories and low level support.

Great company that stands behind their products. I've been using Insta360 cameras for a few years now. Like any other camera I've owned I've encountered issues with them, but unlike other camera companies, Insta360 has helped me with a real agent contacting me to walk me through how to resolve my issue. I have always received a very professional treatment on any occasion I've had to reach out to them. Today its hard to find a company that stands, as well as Insta360, behind their products. I would recommend them for sure!

they replaced my camera out of warranty I've put my camera underwater, and it got water damage, that is not ideal. but i was already 2 months over my warranty and i sent them a message, they said that if it was a manufacturing issue then they would replace it for free, and they did. I haven't seen any companies doing this, i think it's a great customer service. In these times of companies caring only about profit, this for me it's a breath of humanity.

Love my camera, not the customer service Love my camera, but the lens got scratched so easily and it’s incredibly difficult to get it replaced. Don’t know if I’ll go with another product from them