Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

Insta360 X3 with repair Really terrible camera and service. I ordered the camera to replace my GoPro which I've had for about five years. Worst decision ever. The lens on the X3 is made from what I assume is some clear cheese type product, given how easily it scratched. I took it on a hiking trip, and both lenses came back with gashes on them. My GoPro for reference was dropped off a cliff and still has a flawless lens. I then had to send it to Hong Kong to be repaired, only to be quoted $220 for new lenses to be fitted. So that means I'm in to the tune of about $800 dollars now. It's been more than a month since I posted the camera and still have heard nothing about the repair and when I am likely to receive it back. The app is terrible, with more adverts than instagram, and no way of being able to edit 360 footage natively in Davinchi. Insta360 is a fad, and definitely not a serious or useable action camera in the real world. Don't waste your money. It will end up as an expensive (and most likely scratched) paper weight.

Insta 360 X3 Insta 360 X3 Great camera and the app is easy to use. Stitching for the 360 is usually very good just be mindful how you mount the camera for best results. I've used for motorcycling, mountain biking, skiing and general holiday stuff Bad experiences: Do not use underwater without a specific case it is not waterproof. I used mine for the 1st time on holiday in a swimming pool less than 1.2m deep and now it's not working. The battery and USB has an orange bar which must not be visible to ensure it is closed properly. Checked this before using and the water did get inside. I now need to submit a warranty claim which means sending off to Hong Kong which is annoying. I'll now be without the camera for several weeks. I'll feedback how this process works and I'd like to expect a replacement given its advertised as waterproof. Please buy a waterproof case if you plan to use in water!!!

A Candid Review of Insta360 Customer Support and Product Experience As a passionate camera enthusiast for nearly a decade, I’ve explored the art of photography through various lenses, from DSLRs to action cameras. My journey has been driven by a quest for reliable and unbiased results across numerous brands. Recently, my curiosity was piqued by the 360-degree camera market, particularly due to the Insta360 brand’s vigorous marketing efforts targeting influencers. Motivated by this interest, I decided to purchase an Insta360 camera directly from their website. Unfortunately, my initial two orders were canceled due to logistical issues, yet the company continued to entice me with promotional emails. On my third attempt, the order was successful. Eager to test the camera, I chose the Insta360 X3 for a skiing trip in the Nordics, complemented by a ski pole mount designed to enhance the 360-degree filming experience. However, I encountered my first issue when the mount’s thread was loose, posing a risk to my camera. Unable to secure it, I opted not to use the mount for the remainder of the trip and instead used a standard action selfie stick. The real disappointment came when edit Insta360 x3 footage I took during my trip. The stitching quality of both HDR pictures and 360 videos was subpar with visible stitching issue made most of the footage useless, prompting me to request a return within the eligible window. The customer service team initially acknowledged the issue and requested evidence, which I provided in a detailed report. After a few days without updates, I inquired again, only to be met with repetitive questions from the pre-sales team, who seemed unaware of my previous communications. Eventually, my complaint reached the technical team, who asked for additional evidence from the camera. Despite complying with their request, another week passed without any response. Today, I received a generic suggestion to update the Insta360 app and retry, which was a frustrating conclusion to a week-long wait without any substantial analysis of the provided evidence. In summary, while the Insta360 product may have potential, the customer support experience has been a significant deterrent. It appears that the company allocates a substantial portion of its budget to marketing and influencer partnerships, leaving actual users without adequate support for their products. Based on my experience, I advise caution when considering this company and its offerings. The lack of effective customer support is a considerable concern that potential buyers should be aware of.

they replaced my camera out of warranty I've put my camera underwater, and it got water damage, that is not ideal. but i was already 2 months over my warranty and i sent them a message, they said that if it was a manufacturing issue then they would replace it for free, and they did. I haven't seen any companies doing this, i think it's a great customer service. In these times of companies caring only about profit, this for me it's a breath of humanity.