People that moan are d1cks I bought an x3 360 one year ago. Great camera, robust and provides fantastic footage for editing. The protruding lenses are susceptible to damage, but hey, you can see what you are buying before parting with cash, so all the moans about that are just wind and pish from folk who don't look after their gear. That said, I was a dick and bust one of the lenses. Insta couldn't repair it so replaced with a brand new camera for only the cost of the repair, minus 10%. Great customer service. Good comms and turnaround from me sending it to HK from UK, was 10 days.

Great company that stands behind their products. I've been using Insta360 cameras for a few years now. Like any other camera I've owned I've encountered issues with them, but unlike other camera companies, Insta360 has helped me with a real agent contacting me to walk me through how to resolve my issue. I have always received a very professional treatment on any occasion I've had to reach out to them. Today its hard to find a company that stands, as well as Insta360, behind their products. I would recommend them for sure!

Returns have to go to Hong Kong The support staff are pleasant enough but be aware that if you need to return an order that they won’t pay return delivery fees for, then prepare your wallet. Returns have to be sent back to Hong Kong. UK to Hong Kong costs about £40. They don’t tell you this in the Returns FAQ. I won’t buy anything from their store now. Just get it from Amazon.

Be careful everyone with their… Be careful everyone with their motorcycle bundle it breaks off and they tell you it’s not their product…..she fully accused me of having a garbage product that broke off I have the original box but no recipe so they think I want something for free….

Aus China versendet. Für mich ist und war unklar das man aus China versendet. Die gleiche Bestellung von Amazon wäre nach einem Tag, statt einer Woche, vor Ort gewesen. Das es ein Produkt aus Asien ist war mir klar, nicht aber das es direkt von da versendet wird, wenn man auf der deutschen Webseite bestellt. ---------------------------- It is and was unclear to me that they ship from China. The same order from Amazon would have arrived within a day instead of a week. It was clear to me that it was a product from Asia, but not that it would be shipped directly from there if you ordered on the German website.