Insta360

2323 Main St, Unit 16, 92614, Irvine, United States
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2.65
Based on 20 Reviews

5

30.00%

4

0.00%

3

20.00%

2

5.00%

1

45.00%
About Insta360

Insta360 creates boldly innovative products that help people capture and share their lives. With a "Think bold" mindset, Insta360 is reimagining the limits of action cameras, 360 VR cameras and traditional photography solutions. Powered by AI, the brand's video editing software is revolutionizing the way creators make engaging content. Insta360 is dedicated to helping a new generation of athletes, creatives, adventure travelers and professionals bring their ideas to life.

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Kenan Azzam
NL

Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

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Georgina Gabriel
GB

SO glad I bought this camera! I nearly didn't buy this after seeing some of the reviews, but I am SO happy I chose to go for it anyway! I took the 360 snowboarding and got the most amazing videos and pictures! The app was easy to use and not at all clunky, the mounts were simple to set up and easy to use too. I have been using my 360 for content videos for my training, hikes and my friend who has an influencer doggo! If you want great quality shots that literally make it so you don't miss a thing no matter what you are doing then get this camera! The invisible stick is the best accessory ever too, it makes your shots look like someone else is filming you! As you can tell, I am very happy with this product!

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Alan Parker
GB

People that moan are d1cks I bought an x3 360 one year ago. Great camera, robust and provides fantastic footage for editing. The protruding lenses are susceptible to damage, but hey, you can see what you are buying before parting with cash, so all the moans about that are just wind and pish from folk who don't look after their gear. That said, I was a dick and bust one of the lenses. Insta couldn't repair it so replaced with a brand new camera for only the cost of the repair, minus 10%. Great customer service. Good comms and turnaround from me sending it to HK from UK, was 10 days.

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Pablo
NL

they replaced my camera out of warranty I've put my camera underwater, and it got water damage, that is not ideal. but i was already 2 months over my warranty and i sent them a message, they said that if it was a manufacturing issue then they would replace it for free, and they did. I haven't seen any companies doing this, i think it's a great customer service. In these times of companies caring only about profit, this for me it's a breath of humanity.

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Mr Steve Taylor
GB

Returns have to go to Hong Kong The support staff are pleasant enough but be aware that if you need to return an order that they won’t pay return delivery fees for, then prepare your wallet. Returns have to be sent back to Hong Kong. UK to Hong Kong costs about £40. They don’t tell you this in the Returns FAQ. I won’t buy anything from their store now. Just get it from Amazon.

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