Be aware!! $26 shipping for the repair [Update] After they sent me a repair quote, I asked Insta360 customer service to throw my camera away because I did not want to pay an extra $50 for the camera I bought for $150, which is still under warranty. After exchanging a couple of emails, they offered free repair and shipping. They sincerely apologize for my frustration. I hope they improve the repair policy and process and provide fair support before losing the customers. [Original review] I requested a repair within the warranty period. They charge me $21 for the repair and $26 for the shipping. Their warranty does not mean anything. I will never purchase any products from Insta360 for sure. If you expect good customer support, this company is not the one you should give a try. I seriously recommend avoiding Insta360.

Could be great, but so fragile it is useless I got an insta360 X3 and did read that the lenses could be an issue. So got some lens guards; absolute useless junk. A) they scratch so easily is is mind boggeling, just putting them down will scratch them, making them basically a bad single use product at 30 buck B) if you by some miracle do avoid scratching the lens guard, they will fog up - again making the lens guard useless. So I gave up and use the camera without the lens guard. Second use the lenses got scratch, not by abuse by simple use for something I have use a GoPro for years without ever getting a scratch

Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

Be careful everyone with their… Be careful everyone with their motorcycle bundle it breaks off and they tell you it’s not their product…..she fully accused me of having a garbage product that broke off I have the original box but no recipe so they think I want something for free….

zero zero, zero, zero. terrible delivery service. paid almost 300e and for the package that never arrived but is being returned, they will take another 117e, which means I didn't even get the product, and lost a lot of money!! it's been a month since the order and nothing has been resolved yet. don't buy from them!!!