Don't even bother if you're like 70% of the world. I ordered their insta360 flow smartphone stabilizer for my android phone. I didn't get some of the best features, just because I didn't use an apple product. I wasn't informed, even when i asked their customer service before purchase.

A Candid Review of Insta360 Customer Support and Product Experience As a passionate camera enthusiast for nearly a decade, I’ve explored the art of photography through various lenses, from DSLRs to action cameras. My journey has been driven by a quest for reliable and unbiased results across numerous brands. Recently, my curiosity was piqued by the 360-degree camera market, particularly due to the Insta360 brand’s vigorous marketing efforts targeting influencers. Motivated by this interest, I decided to purchase an Insta360 camera directly from their website. Unfortunately, my initial two orders were canceled due to logistical issues, yet the company continued to entice me with promotional emails. On my third attempt, the order was successful. Eager to test the camera, I chose the Insta360 X3 for a skiing trip in the Nordics, complemented by a ski pole mount designed to enhance the 360-degree filming experience. However, I encountered my first issue when the mount’s thread was loose, posing a risk to my camera. Unable to secure it, I opted not to use the mount for the remainder of the trip and instead used a standard action selfie stick. The real disappointment came when edit Insta360 x3 footage I took during my trip. The stitching quality of both HDR pictures and 360 videos was subpar with visible stitching issue made most of the footage useless, prompting me to request a return within the eligible window. The customer service team initially acknowledged the issue and requested evidence, which I provided in a detailed report. After a few days without updates, I inquired again, only to be met with repetitive questions from the pre-sales team, who seemed unaware of my previous communications. Eventually, my complaint reached the technical team, who asked for additional evidence from the camera. Despite complying with their request, another week passed without any response. Today, I received a generic suggestion to update the Insta360 app and retry, which was a frustrating conclusion to a week-long wait without any substantial analysis of the provided evidence. In summary, while the Insta360 product may have potential, the customer support experience has been a significant deterrent. It appears that the company allocates a substantial portion of its budget to marketing and influencer partnerships, leaving actual users without adequate support for their products. Based on my experience, I advise caution when considering this company and its offerings. The lack of effective customer support is a considerable concern that potential buyers should be aware of.

Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

Insta360 X3 with repair Really terrible camera and service. I ordered the camera to replace my GoPro which I've had for about five years. Worst decision ever. The lens on the X3 is made from what I assume is some clear cheese type product, given how easily it scratched. I took it on a hiking trip, and both lenses came back with gashes on them. My GoPro for reference was dropped off a cliff and still has a flawless lens. I then had to send it to Hong Kong to be repaired, only to be quoted $220 for new lenses to be fitted. So that means I'm in to the tune of about $800 dollars now. It's been more than a month since I posted the camera and still have heard nothing about the repair and when I am likely to receive it back. The app is terrible, with more adverts than instagram, and no way of being able to edit 360 footage natively in Davinchi. Insta360 is a fad, and definitely not a serious or useable action camera in the real world. Don't waste your money. It will end up as an expensive (and most likely scratched) paper weight.

zero zero, zero, zero. terrible delivery service. paid almost 300e and for the package that never arrived but is being returned, they will take another 117e, which means I didn't even get the product, and lost a lot of money!! it's been a month since the order and nothing has been resolved yet. don't buy from them!!!