One of the most worse Customer Service One of the most worse Customer Service, oh wait, they don't even have one, since no one has ever answered me, via Facebook, Instagram, Email, Website Chat or phone. It's like the company is no existent or care at all about customers or sale then. I was going to purchase few products but now any more.

they replaced my camera out of warranty I've put my camera underwater, and it got water damage, that is not ideal. but i was already 2 months over my warranty and i sent them a message, they said that if it was a manufacturing issue then they would replace it for free, and they did. I haven't seen any companies doing this, i think it's a great customer service. In these times of companies caring only about profit, this for me it's a breath of humanity.

SO glad I bought this camera! I nearly didn't buy this after seeing some of the reviews, but I am SO happy I chose to go for it anyway! I took the 360 snowboarding and got the most amazing videos and pictures! The app was easy to use and not at all clunky, the mounts were simple to set up and easy to use too. I have been using my 360 for content videos for my training, hikes and my friend who has an influencer doggo! If you want great quality shots that literally make it so you don't miss a thing no matter what you are doing then get this camera! The invisible stick is the best accessory ever too, it makes your shots look like someone else is filming you! As you can tell, I am very happy with this product!

People that moan are d1cks I bought an x3 360 one year ago. Great camera, robust and provides fantastic footage for editing. The protruding lenses are susceptible to damage, but hey, you can see what you are buying before parting with cash, so all the moans about that are just wind and pish from folk who don't look after their gear. That said, I was a dick and bust one of the lenses. Insta couldn't repair it so replaced with a brand new camera for only the cost of the repair, minus 10%. Great customer service. Good comms and turnaround from me sending it to HK from UK, was 10 days.

Insta360 X3 with repair Really terrible camera and service. I ordered the camera to replace my GoPro which I've had for about five years. Worst decision ever. The lens on the X3 is made from what I assume is some clear cheese type product, given how easily it scratched. I took it on a hiking trip, and both lenses came back with gashes on them. My GoPro for reference was dropped off a cliff and still has a flawless lens. I then had to send it to Hong Kong to be repaired, only to be quoted $220 for new lenses to be fitted. So that means I'm in to the tune of about $800 dollars now. It's been more than a month since I posted the camera and still have heard nothing about the repair and when I am likely to receive it back. The app is terrible, with more adverts than instagram, and no way of being able to edit 360 footage natively in Davinchi. Insta360 is a fad, and definitely not a serious or useable action camera in the real world. Don't waste your money. It will end up as an expensive (and most likely scratched) paper weight.