zero zero, zero, zero. terrible delivery service. paid almost 300e and for the package that never arrived but is being returned, they will take another 117e, which means I didn't even get the product, and lost a lot of money!! it's been a month since the order and nothing has been resolved yet. don't buy from them!!!

No support, yes defective products I can define myself as a "Pro Level Action Camera User" I'm a motorcycle rider and kitesurf fan and so far I used an ION camera, Gopro (Which I still have) and a few months ago I bought an Insta360 over Amazon. It's cost around $500 in total. I mostly use it on my motorcycle with invisible stick. No plastic clips. But on my last 2 rides I decided to use other mounts. One to my helmet, one to my motorcycle. After 2 rides, easy mount clips got broken. The interesting point both of them got broken at the same point. Which shows us there is a weakness. I used other cameras for years, I did thousands of miles and never had a problem like this. I reached out them they rejected their product defect and offered me to sell clips. I will look someone to sell and get rid of this camera because of weak product accessories and low level support.

Great shopping, support and shipping experience. Have bought through this site several times. The items are sent from China but custom expenses are included. No problems when sending to Denmark and the shipping time has been exceptional. I got my orders within days and at the announced date. I have also had dialogues with the support which I found first class. People keep commenting their view on the product that they have bought. I think that it is out of scope within Trustpilot. I can generally say that I find the products of a VERY high quality. I highly recommend the site.

Be aware!! $26 shipping for the repair [Update] After they sent me a repair quote, I asked Insta360 customer service to throw my camera away because I did not want to pay an extra $50 for the camera I bought for $150, which is still under warranty. After exchanging a couple of emails, they offered free repair and shipping. They sincerely apologize for my frustration. I hope they improve the repair policy and process and provide fair support before losing the customers. [Original review] I requested a repair within the warranty period. They charge me $21 for the repair and $26 for the shipping. Their warranty does not mean anything. I will never purchase any products from Insta360 for sure. If you expect good customer support, this company is not the one you should give a try. I seriously recommend avoiding Insta360.

Insta360 one Insta360 one. Not possible to connect for android. The app doesn't work propedly . Not possible to capture a picture. No album available. The app changed from English to Chinese all the time. Don't by this its a waist of money.