Be aware!! $26 shipping for the repair [Update] After they sent me a repair quote, I asked Insta360 customer service to throw my camera away because I did not want to pay an extra $50 for the camera I bought for $150, which is still under warranty. After exchanging a couple of emails, they offered free repair and shipping. They sincerely apologize for my frustration. I hope they improve the repair policy and process and provide fair support before losing the customers. [Original review] I requested a repair within the warranty period. They charge me $21 for the repair and $26 for the shipping. Their warranty does not mean anything. I will never purchase any products from Insta360 for sure. If you expect good customer support, this company is not the one you should give a try. I seriously recommend avoiding Insta360.

One of the most worse Customer Service One of the most worse Customer Service, oh wait, they don't even have one, since no one has ever answered me, via Facebook, Instagram, Email, Website Chat or phone. It's like the company is no existent or care at all about customers or sale then. I was going to purchase few products but now any more.

Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

Love my camera, not the customer service Love my camera, but the lens got scratched so easily and it’s incredibly difficult to get it replaced. Don’t know if I’ll go with another product from them

Don't even bother if you're like 70% of the world. I ordered their insta360 flow smartphone stabilizer for my android phone. I didn't get some of the best features, just because I didn't use an apple product. I wasn't informed, even when i asked their customer service before purchase.