zero zero, zero, zero. terrible delivery service. paid almost 300e and for the package that never arrived but is being returned, they will take another 117e, which means I didn't even get the product, and lost a lot of money!! it's been a month since the order and nothing has been resolved yet. don't buy from them!!!

Insta360 X3 with repair Really terrible camera and service. I ordered the camera to replace my GoPro which I've had for about five years. Worst decision ever. The lens on the X3 is made from what I assume is some clear cheese type product, given how easily it scratched. I took it on a hiking trip, and both lenses came back with gashes on them. My GoPro for reference was dropped off a cliff and still has a flawless lens. I then had to send it to Hong Kong to be repaired, only to be quoted $220 for new lenses to be fitted. So that means I'm in to the tune of about $800 dollars now. It's been more than a month since I posted the camera and still have heard nothing about the repair and when I am likely to receive it back. The app is terrible, with more adverts than instagram, and no way of being able to edit 360 footage natively in Davinchi. Insta360 is a fad, and definitely not a serious or useable action camera in the real world. Don't waste your money. It will end up as an expensive (and most likely scratched) paper weight.

Could be great, but so fragile it is useless I got an insta360 X3 and did read that the lenses could be an issue. So got some lens guards; absolute useless junk. A) they scratch so easily is is mind boggeling, just putting them down will scratch them, making them basically a bad single use product at 30 buck B) if you by some miracle do avoid scratching the lens guard, they will fog up - again making the lens guard useless. So I gave up and use the camera without the lens guard. Second use the lenses got scratch, not by abuse by simple use for something I have use a GoPro for years without ever getting a scratch

Great company that stands behind their products. I've been using Insta360 cameras for a few years now. Like any other camera I've owned I've encountered issues with them, but unlike other camera companies, Insta360 has helped me with a real agent contacting me to walk me through how to resolve my issue. I have always received a very professional treatment on any occasion I've had to reach out to them. Today its hard to find a company that stands, as well as Insta360, behind their products. I would recommend them for sure!

People that moan are d1cks I bought an x3 360 one year ago. Great camera, robust and provides fantastic footage for editing. The protruding lenses are susceptible to damage, but hey, you can see what you are buying before parting with cash, so all the moans about that are just wind and pish from folk who don't look after their gear. That said, I was a dick and bust one of the lenses. Insta couldn't repair it so replaced with a brand new camera for only the cost of the repair, minus 10%. Great customer service. Good comms and turnaround from me sending it to HK from UK, was 10 days.