Returns have to go to Hong Kong The support staff are pleasant enough but be aware that if you need to return an order that they won’t pay return delivery fees for, then prepare your wallet. Returns have to be sent back to Hong Kong. UK to Hong Kong costs about £40. They don’t tell you this in the Returns FAQ. I won’t buy anything from their store now. Just get it from Amazon.

People that moan are d1cks I bought an x3 360 one year ago. Great camera, robust and provides fantastic footage for editing. The protruding lenses are susceptible to damage, but hey, you can see what you are buying before parting with cash, so all the moans about that are just wind and pish from folk who don't look after their gear. That said, I was a dick and bust one of the lenses. Insta couldn't repair it so replaced with a brand new camera for only the cost of the repair, minus 10%. Great customer service. Good comms and turnaround from me sending it to HK from UK, was 10 days.

One of the most worse Customer Service One of the most worse Customer Service, oh wait, they don't even have one, since no one has ever answered me, via Facebook, Instagram, Email, Website Chat or phone. It's like the company is no existent or care at all about customers or sale then. I was going to purchase few products but now any more.

No support, yes defective products I can define myself as a "Pro Level Action Camera User" I'm a motorcycle rider and kitesurf fan and so far I used an ION camera, Gopro (Which I still have) and a few months ago I bought an Insta360 over Amazon. It's cost around $500 in total. I mostly use it on my motorcycle with invisible stick. No plastic clips. But on my last 2 rides I decided to use other mounts. One to my helmet, one to my motorcycle. After 2 rides, easy mount clips got broken. The interesting point both of them got broken at the same point. Which shows us there is a weakness. I used other cameras for years, I did thousands of miles and never had a problem like this. I reached out them they rejected their product defect and offered me to sell clips. I will look someone to sell and get rid of this camera because of weak product accessories and low level support.

A Candid Review of Insta360 Customer Support and Product Experience As a passionate camera enthusiast for nearly a decade, I’ve explored the art of photography through various lenses, from DSLRs to action cameras. My journey has been driven by a quest for reliable and unbiased results across numerous brands. Recently, my curiosity was piqued by the 360-degree camera market, particularly due to the Insta360 brand’s vigorous marketing efforts targeting influencers. Motivated by this interest, I decided to purchase an Insta360 camera directly from their website. Unfortunately, my initial two orders were canceled due to logistical issues, yet the company continued to entice me with promotional emails. On my third attempt, the order was successful. Eager to test the camera, I chose the Insta360 X3 for a skiing trip in the Nordics, complemented by a ski pole mount designed to enhance the 360-degree filming experience. However, I encountered my first issue when the mount’s thread was loose, posing a risk to my camera. Unable to secure it, I opted not to use the mount for the remainder of the trip and instead used a standard action selfie stick. The real disappointment came when edit Insta360 x3 footage I took during my trip. The stitching quality of both HDR pictures and 360 videos was subpar with visible stitching issue made most of the footage useless, prompting me to request a return within the eligible window. The customer service team initially acknowledged the issue and requested evidence, which I provided in a detailed report. After a few days without updates, I inquired again, only to be met with repetitive questions from the pre-sales team, who seemed unaware of my previous communications. Eventually, my complaint reached the technical team, who asked for additional evidence from the camera. Despite complying with their request, another week passed without any response. Today, I received a generic suggestion to update the Insta360 app and retry, which was a frustrating conclusion to a week-long wait without any substantial analysis of the provided evidence. In summary, while the Insta360 product may have potential, the customer support experience has been a significant deterrent. It appears that the company allocates a substantial portion of its budget to marketing and influencer partnerships, leaving actual users without adequate support for their products. Based on my experience, I advise caution when considering this company and its offerings. The lack of effective customer support is a considerable concern that potential buyers should be aware of.