Insta360 great customer service!!! My girlfriend bought me an Insta360 X3 for my birthday. Unfortunately the one I received had a damaged thumb screw. It took a week to investigate the issue and but Insta360 did their best to make sure they meet my expectations. They immediately send me a new one. That is what I call good customer service!

No support, yes defective products I can define myself as a "Pro Level Action Camera User" I'm a motorcycle rider and kitesurf fan and so far I used an ION camera, Gopro (Which I still have) and a few months ago I bought an Insta360 over Amazon. It's cost around $500 in total. I mostly use it on my motorcycle with invisible stick. No plastic clips. But on my last 2 rides I decided to use other mounts. One to my helmet, one to my motorcycle. After 2 rides, easy mount clips got broken. The interesting point both of them got broken at the same point. Which shows us there is a weakness. I used other cameras for years, I did thousands of miles and never had a problem like this. I reached out them they rejected their product defect and offered me to sell clips. I will look someone to sell and get rid of this camera because of weak product accessories and low level support.

Insta360 X3 with repair Really terrible camera and service. I ordered the camera to replace my GoPro which I've had for about five years. Worst decision ever. The lens on the X3 is made from what I assume is some clear cheese type product, given how easily it scratched. I took it on a hiking trip, and both lenses came back with gashes on them. My GoPro for reference was dropped off a cliff and still has a flawless lens. I then had to send it to Hong Kong to be repaired, only to be quoted $220 for new lenses to be fitted. So that means I'm in to the tune of about $800 dollars now. It's been more than a month since I posted the camera and still have heard nothing about the repair and when I am likely to receive it back. The app is terrible, with more adverts than instagram, and no way of being able to edit 360 footage natively in Davinchi. Insta360 is a fad, and definitely not a serious or useable action camera in the real world. Don't waste your money. It will end up as an expensive (and most likely scratched) paper weight.

Great shopping, support and shipping experience. Have bought through this site several times. The items are sent from China but custom expenses are included. No problems when sending to Denmark and the shipping time has been exceptional. I got my orders within days and at the announced date. I have also had dialogues with the support which I found first class. People keep commenting their view on the product that they have bought. I think that it is out of scope within Trustpilot. I can generally say that I find the products of a VERY high quality. I highly recommend the site.

zero zero, zero, zero. terrible delivery service. paid almost 300e and for the package that never arrived but is being returned, they will take another 117e, which means I didn't even get the product, and lost a lot of money!! it's been a month since the order and nothing has been resolved yet. don't buy from them!!!