Customer service seems to not exist and orders are shipped incomplete Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first time having an order be shipped incomplete. Unfortunately the first time I realized it too late. Their company use to have awesome customer service, but in the last year or 2 it's gotten really bad. I've been a loyal customer for many years, but I am thinking really hard about jumping ship and finding somewhere else to spend my money.

I live in a rural part of the country… I live in a rural part of the country and accessing safe and organic cotton tampons is hit or miss. I was thrilled when I discovered LOLA! I've been using the subscription service for several years and recently upgraded from every 8 weeks to a 6 month bundle of tampons. Everything about the process is easy to use and I appreciate the ability to amend my subscription as needed. LOLA rocks my world!

These are by far the worst tampons I’ve… These are by far the worst tampons I’ve ever used. They do not absorb anything. I use 10-15 tampons a day and almost leak through all of them because they don’t absorb anything. The applicator is horrible as well. They are difficult and uncomfortable to put in. They are also difficult and uncomfortable to remove because the string is extremely thin. These tampons are almost dangerous to use.. I would not recommend. Biggest waste of my money.

I have been using Lola tampons for a… I have been using Lola tampons for a couple years now and I can’t rave enough about them! I actually think...no I actually know...this switch to organic cotton tampons has changed my period experience! I have experienced less cramps, pms and bloating since I’m not inserting a commercial brand bleached endocrine disrupting tampon into my body! Highly recommend!

Beyond disappointed. For years I experienced nothing but stellar service, prompt shipments, and high quality products from Lola. One inquiry a few weeks ago about a late shipment changed all that. Lola customer service, no doubt overwhelmed by customers "affected by inventory issues", dropped the ball once too often. Sadly, when their correspondence ended, so did my years-long subscription.