Rating would be higher if operating system hadn't been wiped Rating would have been higher if you hadn't wiped the operating system. There was no reason to do that, based on my knowledge of the fix they were doing. I texted them about it, but haven't gotten response as to a reason. I've had excellent service from them in the past, so hopefully this was just a one time glitch.

Guy missed my appointment but drove out… Guy missed my appointment but drove out of his way the next morning to come to me to make it right! Super apologetic and progressional. Was there 19 minutes and it’s been 2 weeks and screen still operates perfectly. Highly recommend this service!

Very Good Service Scheduling dependency is the only reason for 4 rather than 5 stars. The repairman showed up a day early (I was not home), and inferred that I had made the appointment for that day rather than taking responsibility for a mistake on the part of the company. However once he returned the following day, he was very professional and my telephone battery was replaced perfectly and quickly. I would use this service again.

Plato in Revere office was excellent Plato in Revere office was excellent. Answered phone personally after minimum number of rings. Made a commitment re time, stuck to it, and fixed the problem in less time that predicted for my son's iPhone. Patrick

Super experience Super experience. The online scheduling worked great and the technician communicated with me around timings. He showed up on time and completed the repair as promised. I would not hesitate to use them again and recommend them.