Buyback Surgeon is the BEST Buyer You Will Ever Sell To! My experience with Buyback Surgeon was amazing! It was my first time selling an electronic device, and I must say that their team made me feel very safe, as they are very fast to communicate and do so quite thoroughly. If you are someone who has qualms about selling your devices online versus going to an actual store, have no fears about Buyback Surgeon! They are the best of the best. 5 stars for customer service, quickness, and immediate payment, as promised on their website! Thank you, Buyback Surgeon!

RATS RATS, nothing more from this weird industry...two weeks & I have not received back my phone or payment. This is my first and last try with this kind of online biz. So, my advice, do whatever you need to do with your local biz.

The process is legitimate and they do… The process is legitimate and they do pay you for your phone. Beforehand though, I reviewed my iPhone with an ATT rep, and they told me my phone was worth at least 600$ (not including other sellers quotes, trade-in 700$, etc.) plus the phone was in great condition. Anyway, I got a shipping label, and ultimately, sent off my phone to them. Later, I got an email from BuyBack Surgeons Rep indicating that my phone was not mint (which i understand- it's not new) but it was in great shape, 512GB and no scratches. Anyway, then they proceeded with offering me $405, not 495$ per their assessment (used, not mint). I accepted the lowball offer since I didn't want to fuzz with having them send it back to me. All in all, I would suggest to any seller to be patient and sell your phone on your own, locally if you can.

My experience with iSurgeon/Buyback Surgeon Disclaimer upfront: This review is based on my personal experience, it is meant to inform you about what I experienced with them, your actual experience may vary. My offer number with this business is BBS44031. The good: Sarah communicated promptly throughout the transaction. When I requested to ship my device back, they did it promptly free of charge, the packing was very well done. The bad: I got a quote for my 15 PM for $921 in flawless condition. I bought the phone brand new 3 months ago, put in case in Day 1 also with a screen protector, there was no scratch or any visible marks on the phone. I sent in the phone, they wrote back stating I quote "yours has case wear/marks on the outside of the frame." I didn't think a rubber made case could put any permenant "wear/makrs" on a titanium frame, then they proceeded with a revised offer of $807, asked me if I would accept this revised offer. I declined the offer and requested the device to be shipped back. Sarah then responded stating I quote again "If there is another price you are seeing or anything I can check with Jason for you to get this purchased instead of returned." I declined to negotiate any offer other than the one I initially agreed on. They promtly mailed my device back. When I received my device, I thouroughly checked the device to find the wear/marks they claimed, but no luck, the device was and still is in flawless condition without any wear, mark or any visible damage. My recommendation for you: Read other reviews about this business, there are other people experienced the same thing where you get the initial quote then they later came back to you with a lower quote citing some kind of damage. I don't know how true other people's claims are about their devices' condition, didn't see their devices, don't know them, so can't judge. But I know the condition of my device. They lure you in with a higher initial quote only to offer you a lower offer once they have your device. Maybe they do have the highest initial offer on sellcell.com, but it doesn't matter since you don't get that price at the end. Read other buyers' review online before you trade in your device, there are buyers whose initial offer maybe little lower, but they honor their offers given that you accurately submitted your device condition. My experience with this buyer is that they find excuse to not give you the initial offer and negotiate the price with you after they get your device. Update: The owner called me soon after this review went live. He sounded that he really cares about my subpar experience with them and offered solutions to make my experience better. However I've already shipped the phone to another buyer. Like I mentioned initially in my review, this is meant for me to share my experience with this business and your experience may vary. I feel he showed that he cares about his business and want to find ways to make things right. For this reason and as I promised in the phone call, I would bump up the rating by 1 star for his effort and took the time calling me to figure out what exactly happened. I did not take any cash or cash equivalent offer to modify this review. The increase in rating is for his effort to make things right. A few take aways I would like to share with you: 1. The biggest take away for me is that: You need to clean your phone thouroughly before sending it in to them. They will inspect your phone "as is". I got my phone back, there was dusts around the case opening at the bottom near the charging port and speakers. So they did not clean the phone for inspection, they will inspect it "as is" right out of the envelop. I expressed during the phone call that I would think you would clean it before inspection and if they had done that, they would agree that my phone was in flawless condition as I claimed it to be. When I got back the phone, I checked titanium band, the battery health and charging cycle as an attempt to know what they did during inspection, I saw dusts that accumulated from normal use near the bottom case openings, I took an alchol wipe to wipe them off. The charging cycle didn't increase and the battery health is at 100%, more importantly the IMEI and IMEI2 match with the original box. So they did send back the phone that I sent to them, but they did not clean the phone for inspection. It is your responsibility to do so. I don't necessarily agree with this, but now I know this is what they expect me to do. So, clean your phone before sending to them if you want the highest offer for your device. 2. This does not only apply to this buyer, but in general. You should take good pictures of your phone or even videos before sending it in, so you have evidence to back what you claim. I charge my phone exclusively via wireless charging. I didn't expect the dust that can be wiped off easily would lower the value. Again, now I know.

Over the top customer service. BUY BACK SURGEONS, IS HONEST, AND I WOULD RECOMMEND USING THEM IF YOU HAVE ANY OLD PHONES AND DON'T WANT TO DONATE OR THROW THEM AWAY. GO TO THERE WEB SITE ANSWER A FEW QUESTIONS AND GET A FAIR QUOTE. THEY WENT ABOVE AND BEYOND THERE OBLIGATIONS TO GET US PAID ASAP. SO IF YOUR LOOKING FOR AN HONEST PLACE TO SELL YOUR PHONE ONLINE BUY BACK SURGEONS IS SECOND TO NONE HANDS DOWN.