Steve Warnick
GBThe people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick
Michael
GBJennah was very helpful in Chat Excellent support chat experience. Very thorough and efficient. Got all my information and forwarded it on. I work at a Help Desk myself (Senior level), so I always appreciate a good help desk experience. Plus, I know what a tough job this is. Keep up the good work. I'm bummed that the seal on my immersion blender leaked, but after this chat, I left with a good feeling about Koios.
Chris
GBKelly A+++++ Kelly, the customer service agent I worked with to handle a problem with my juicer, should be training other CS agents. NEVER was there a word making me wrong or stupid. There was polite yet friendly apology for any inconvenience, plus the right remedy was given swiftly and efficiently which handled the problem. I sincerely pray that Kelly is put in some sort of trainer position. 85% (a generous estimate) of Cust. Svc. people are, sadly, not equipped to handle the public. Kelly gets an A+++++ from me. Thanks, Kelly.
Joanie
GBExcellent HEPA!!! I have purchased 7 or 8 of these Air Filters because they are exceptional units! They are small, quiet, powerful and take in air from three different directions. I highly recommend this product! I'm more than satisfied after using them 6 months already!
Jha Macasaet
GBunit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.