G Chu
CASuccessful replacement of immersion hand blender under warranty I bought a Koios 5-in-1 hand blender from Amazon earlier this year. We loved using it but 3 months after first using it, one of the attachments from the main motor unit became stuck in the chopper lid, making the blender motor unit unable to attach to anything apart from the chopper. I contacted Koios and they were very helpful. Rey, the customer representative I communicated with, asked me to upload a quick video of the problem and they sent me a new replacement hand blender set right away. I appreciate the help I received and the quick response time.
Ashley and Robert
GBJoshua from Koios was efficient and a… Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much
Jha Macasaet
GBunit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.
Aviela Levia
GBThis is the first bullet type blender… This is the first bullet type blender I've had so I don't have anything other than my larger Ninja blender to compare it to. I'll say having used it immediately after getting it and it was very surprising. In a fraction of the time I was able to make a smoothie with hidden veggies for my autistic daughter and she loved it. She is extremely particular about the consistency and hates any chunks in her smoothies. What a huge success! Clean up was super easy. I basically just rinsed the cups out after and they were good to go. Would definitely recommend it to others!
Kerlande Lucien
GBI just wanted to show how grateful I… I just wanted to show how grateful I am, after purchasing my first juicer, I run into some electronics problems with the motor. Contact customer service and they were very helpful and rest assured I received a brand new juicer. Now I can continue with my juice Diet. Thank you. Greatly appreciated 🙏🏾