Jamie
GBThe top of our je-70 juicer cracked The top of our je-70 juicer cracked, I contacted koios via email and they responded immediately. Rep Russel contacted me and advised me how to locate order number. He immediately responded back with follow up emails. Advised it would be coming from overseas and would take a few weeks. He was incredibly helpful, sincere and professional. Great customer service. Part arrived today and we can begin to use juicer again. Thank You Russel. Totally worth the wait. Thank you. Jamie.
Kristen Erickson
GBWarranty & Replacement Parts Working with Rey today. He has been super helpful helping me register for warranty from an order ID on a past wedding gift and filling out request for replacement parts. Although the request is still in progress his service has been exceptional.
Marcela Simpson
GBRobert's customer service exceeded my expectations! I was very impressed with Robert's professionalism and commitment to customer service! Not only was he very patient when assisting me during our chat session, but he also followed through with my request less than 24 hours later. Truly Robert is someone that cares about the customer and is also very reliable. Kudos!
Jha Macasaet
GBunit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.
Ashley and Robert
GBJoshua from Koios was efficient and a… Joshua from Koios was efficient and a great communicator. He was able to assess the situation and help us by sending over a new sieve to replace our broken one, as well as help me figure out how to use the reverse function! Thank you so much