The people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick

unit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.

Excellent product and customer service I have bought the 800 watt blender in November 2019. I really liked the immersion blender and whisk and they are used almost everyday. They take up less kitchen space and have enough power to do the job efficiently. After almost two years of use the whisk attachment accidentally stuck into sink and broken. Now here comes the biggest advantage of this particular product over thousand similar products: After Sales Service! They have their own website and own customer service. I could easily contact via online chat and they have assured me to send a replacement whisk base attachment. Now a days you can hardly find such service with product costing less than 50$. I am really happy with the customer service.

The top of our je-70 juicer cracked The top of our je-70 juicer cracked, I contacted koios via email and they responded immediately. Rep Russel contacted me and advised me how to locate order number. He immediately responded back with follow up emails. Advised it would be coming from overseas and would take a few weeks. He was incredibly helpful, sincere and professional. Great customer service. Part arrived today and we can begin to use juicer again. Thank You Russel. Totally worth the wait. Thank you. Jamie.

WASTED TIME TRYING TO GET KOIOSSSHOP TO GIVE ME THE DISCOUNT OFFERED. Had to email and phone for defective discount code. 1st reply: It's good, must be your browser do this...FOLLOWED ALL INSTRUCTIONS, STILL DID NOT WORK. Emailed my dilemma... 2nd reply: It works fine so just apply it for refund/ rebate after purchase. FOLLOWED ALL INSTRUCTIONS, STILL DID NOT WORK. Emailed for refund in amount of discount, discount applied. HOW MUCH OF MY TIME DID THIS TAKE FOR $13.52 DISCOUNT??!!