Job well done. I had a broken part on my immersion blender, which I love by the way. Robert was my customer service rep. He neither harassed me nor tried to get me to jump hoops to prove anything. He was polite, professional and he approved the replacement of the part that I need. It still hasn't arrived yet but that has nothing to do with Robert. It's probably stuck out in the Pacific Ocean somewhere. The main thing I appreciated about Robert was that he voluntarily looked up my order to see if it was under warranty. I hadn't even thought of that.

Successful replacement of immersion hand blender under warranty I bought a Koios 5-in-1 hand blender from Amazon earlier this year. We loved using it but 3 months after first using it, one of the attachments from the main motor unit became stuck in the chopper lid, making the blender motor unit unable to attach to anything apart from the chopper. I contacted Koios and they were very helpful. Rey, the customer representative I communicated with, asked me to upload a quick video of the problem and they sent me a new replacement hand blender set right away. I appreciate the help I received and the quick response time.

Excellent product and customer service I have bought the 800 watt blender in November 2019. I really liked the immersion blender and whisk and they are used almost everyday. They take up less kitchen space and have enough power to do the job efficiently. After almost two years of use the whisk attachment accidentally stuck into sink and broken. Now here comes the biggest advantage of this particular product over thousand similar products: After Sales Service! They have their own website and own customer service. I could easily contact via online chat and they have assured me to send a replacement whisk base attachment. Now a days you can hardly find such service with product costing less than 50$. I am really happy with the customer service.

The people at koiosshop.com were disingenuous. I was led to believe that in return fo providing a review of your Immersion Blender I would receive an Amazon gift card. I provided the review and the required documents, but it appears you have reneged on your part. It's too bad. While I like your Immersion Blender, I will not buy any more of your products, nor recommend other's do so. Steve Warnick

unit replacement This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.