Fulfillment needs some real help Fulfillment needs some real help. Orders take too long and what needs to be done is not communicated properly. The latest version of the portal software should not have been released as is. Showing my management the reports, only to find out the times didn't match because of a known bug, almost killed the deal. The portal interface needs to make it easier to change names, control user access, and move sensors between networks. The actual representative was great.

Great products, better service Very pleased with my Monnit experience. My sales rep was helpful in recommending the right system for my needs. There was a slight issue with setup, that after a call to their amazing support to determine I had input the wrong settings. Now everything is running great!

Does not work as advertised We have about 20k worth of Monnit sensors installed at a large cold storage facility. We have 44 sensors installed throughout the facility none of which are more than 150ft from the gateway. We have never gotten better than 30 sensors checking in at a time. We have worked with technical support multiple times to try to address this. We have pulled all the sensors, re-oreinted them, installed special antena. Again and again Monnit tells us that their equipment "just works" and that we must be doing something wrong. We have probably put $10k worth of labor into pulling sensors in and out of the freezer to try to get them to work. It's hopeless. They just don't work as well as advertised and Monnit refuses to admit it.

We use Monnit Alta Remote Monitoring… We use Monnit Alta Remote Monitoring System for our Fleet Craft and Ships. We've had the system for about a year now and getting ready to expand further with more Gateways and Sensors. We have had zero problems from purchasing to install on their products. They are very reliable and customer service is very professional, knowledgeable and helpful. We have a wide arrangement of sensors in use and are able to monitor everything 24/7 with the Web based software and phone Apps. There has been several overall improvements to both software and sensors since last year and we have been excited to be a part of the growth of Monnit providing industry solutions through the IoT platform.

Tech is So Good I've Forgotten Her Name! When we started out, we definitely had some issues. but Monnit's tech staff is very good. I feel that I'm quite computer literate, but I was very thankful to have their staff help me out. I have to give my thanks to the entire staff, but I especially need to thank one person in general for not only helping me, but calling back at random times to make sure everything is okay. Here's the crux of the situation: It's been so long since I've had any trouble whatsoever, I don't remember her name!