FAST SERVICE! After reading numerous reviews I decided to order from appliance connection a second time. I ordered the Samsung counterdepth refrigerator. They let me choose my delivery date and although they said at least a week, just like before,my purchase was there in about 3 days. The white glove was very good. My only suggestion for them would be to bring in or ask for a bucket and towels when installing Icemakers or turning off water. They got up some of the water with paper towels and it was still wet and dusty behind fridge. After telling them I didn't want my fridge installed over that, they gave me time to mop and sweep before continuing. Everything else was great...and my appliance runs great and they cleaned all of their mess up! Highly recommended.

Still waiting after 17 months We ordered a frigidaire column refrigerator/ freezer in October 2020...still don't have it. They tell me (since February 17th when I received an email saying my order shipped) that it's allocated to me and ready to ship, but can't seem to get it on any of the trucks that deliver twice a week! I call 2-3 times a week to get an update but just get the run around, "promises" or "I'm so sorry, here, I fixed it" but nothing happens!!

This is my 3rd time ordering from… This is my 3rd time ordering from appliancesconnection.com and the 5th major appliance I've purchased from them. I currently have a new refrigerator on order with them and Mike Salcedo has kept me informed of the process to date. With everyone being shorthanded and shipping issues across the US, it's great to have a customer service person like him to keep you informed. Just another benefit to a company with great products and prices! Keep up the great work!

Stay away I haven't received my appliances. It has been 6 weeks and no sign that they're on the way. I'm told something different every time I call customer service and now I don't believe anything they're telling me. I tried to cancel one of the backordered items and then they couldn't cancel because it had supposedly shipped - I've yet to see the tracking show that it has been picked up though. I would never order from them again or recommend to anyone. I'm incredibly frustrated.

Mike Salcedo Mike Salcedo, via chat was able to very quickly and thoroughly fix my order by upgrading one item for one in stock, while maintaining the other two on their place in backorder, along with all the "extras" previously purchased. This is already a trying season for Customer Support and with the major supply chain issues. He is to be commended!