Evan Cook in customer service a gem.After purchasing a beautiful stove Evan… After purchasing a beautiful stove Evan Cook in consumer service has been an absolute angel in helping me work out some damage issues. Evans calming and knowledge about my problem was so reassuring that he got me through a very stressful time. Evan is a gem and my advice is to do everything you can to keep him. He has great customer empathy and I will highly recommend this company.

Good job done while processing a return We purchased a refrigerator on 12/14/21 from Appliance Connection. The refrigerator was finally delivered on 1/12/22 only to find it seriously damaged. We refused the delivery and sent it back. The next day I called Appliance Connection and Evan Cook took the call. Mr Cook processed the return. He answered my questions in a professional manner and said he would place the re-order in advance status putting us in front of the line for delivery since it had been so long since we placed the order. Mr Cook did a good job. He was very helpful and patient while he explained the re-order process. Thank you, William & Cathy Norton

Mike Salcedo Mike Salcedo, via chat was able to very quickly and thoroughly fix my order by upgrading one item for one in stock, while maintaining the other two on their place in backorder, along with all the "extras" previously purchased. This is already a trying season for Customer Support and with the major supply chain issues. He is to be commended!

I purchased an oven and stove from… I purchased an oven and stove from Goedeker's in 2020. They recommended and I purchased the extended warranty on both appliances, with the company they promoted, Epic Protect. I required a warranty repair on the oven door in September '23 and Goedeker's warranty company provided ZERO ASSISTANCE. I called Goedeker's five times between 9/21 and 10/4 and was told Calvin, the manager, would get back to about refunding my initial "extended warranty payment". As of October 18th, Calvin has NOT returned any of my calls and I have not received a refund. Goedeker's does NOT utilize reputable warranty companies and does NOT stand behind them in any way. OVERALL: I WOULD NOT RECOMMENDED THIS COMPANY.

KitchenAid induction burner/double oven fixed I received my KitchenAid induction burner/double oven last week. I tried to use the ovens and they wouldn't heat. When I tried the self-clean function, I got and error message that read door open. I contacted Meghan at Goedeker's and she arranged for a warranty repair. The repair technician quickly found the problem - the lower oven door close sensor was broken. Thank you Meghan. I greatly appreciate the rapid help.