I purchased an oven and stove from… I purchased an oven and stove from Goedeker's in 2020. They recommended and I purchased the extended warranty on both appliances, with the company they promoted, Epic Protect. I required a warranty repair on the oven door in September '23 and Goedeker's warranty company provided ZERO ASSISTANCE. I called Goedeker's five times between 9/21 and 10/4 and was told Calvin, the manager, would get back to about refunding my initial "extended warranty payment". As of October 18th, Calvin has NOT returned any of my calls and I have not received a refund. Goedeker's does NOT utilize reputable warranty companies and does NOT stand behind them in any way. OVERALL: I WOULD NOT RECOMMENDED THIS COMPANY.

Still waiting after 17 months We ordered a frigidaire column refrigerator/ freezer in October 2020...still don't have it. They tell me (since February 17th when I received an email saying my order shipped) that it's allocated to me and ready to ship, but can't seem to get it on any of the trucks that deliver twice a week! I call 2-3 times a week to get an update but just get the run around, "promises" or "I'm so sorry, here, I fixed it" but nothing happens!!

Santiago Di Santo was extremely helpful Santiago Di Santo was extremely helpful. I had called regarding an order that was placed several months ago which included two items that have been back-ordered. Santiago informed me that one of the items was finally in stock, and arranged to have that item shipped. Since the other item is still back-ordered. Santiago guided me through the website to choose a comparable item that was currently in stock and had that item shipped as well. I am so glad that my order is finally completed in its entirety. Thank you so very much Santiago!!

I wish I could give them NO stars I wish I could give them NO stars. Horrible. Run as fast you can and NEVER use this company. I'm currently on hold for 48 minutes, trying to get customer service. They are trying to deliver a dryer I've waited for 8 months for delivery. I paid for delivery, installation and removal of my old dryer. They are "dropping" my dryer in the driveway of my condo building. I cannot reach customer service to finally cancel this order. NIGHTMARE! They don't answer heir phone and do not pay attention to instructions. I'm beside myself.

Judy F in Customer Service is AWESOME!!! Customer service agent Judy F is a total rock star! She could not have been kinder or more friendly, and she went above and beyond to help me get to the bottom of a mystery surrounding my order. She even offered to personally take my case to a supervisor for resolution and promised to email me directly as soon as she had more information. I am confident in her ability to solve our issue and am so grateful for her amazing assistance. Thank you for being so awesome, Judy!