Good job done while processing a return We purchased a refrigerator on 12/14/21 from Appliance Connection. The refrigerator was finally delivered on 1/12/22 only to find it seriously damaged. We refused the delivery and sent it back. The next day I called Appliance Connection and Evan Cook took the call. Mr Cook processed the return. He answered my questions in a professional manner and said he would place the re-order in advance status putting us in front of the line for delivery since it had been so long since we placed the order. Mr Cook did a good job. He was very helpful and patient while he explained the re-order process. Thank you, William & Cathy Norton

Stay away I haven't received my appliances. It has been 6 weeks and no sign that they're on the way. I'm told something different every time I call customer service and now I don't believe anything they're telling me. I tried to cancel one of the backordered items and then they couldn't cancel because it had supposedly shipped - I've yet to see the tracking show that it has been picked up though. I would never order from them again or recommend to anyone. I'm incredibly frustrated.

I wish I could give them NO stars I wish I could give them NO stars. Horrible. Run as fast you can and NEVER use this company. I'm currently on hold for 48 minutes, trying to get customer service. They are trying to deliver a dryer I've waited for 8 months for delivery. I paid for delivery, installation and removal of my old dryer. They are "dropping" my dryer in the driveway of my condo building. I cannot reach customer service to finally cancel this order. NIGHTMARE! They don't answer heir phone and do not pay attention to instructions. I'm beside myself.

Judy F in Customer Service is AWESOME!!! Customer service agent Judy F is a total rock star! She could not have been kinder or more friendly, and she went above and beyond to help me get to the bottom of a mystery surrounding my order. She even offered to personally take my case to a supervisor for resolution and promised to email me directly as soon as she had more information. I am confident in her ability to solve our issue and am so grateful for her amazing assistance. Thank you for being so awesome, Judy!

Had to settle with less but not their fault it wasn't associate Mike Salcedo's fault, but I had been offered an alternate in-stock freezer on 12/22. But it never processed and when I got around to looking what the heck was the holdup the freezer was gone. I had to settle for a much smaller upright freezer which is kinda a bummer. However Mike was himself very friendly/helpful and left me with all options, even a full refund. In the end after a lot of hand wringing I went with the much smaller one. Its just how it is these days with the WRONG party running the government and screwing it up.