Evan Cook in customer service a gem.After purchasing a beautiful stove Evan… After purchasing a beautiful stove Evan Cook in consumer service has been an absolute angel in helping me work out some damage issues. Evans calming and knowledge about my problem was so reassuring that he got me through a very stressful time. Evan is a gem and my advice is to do everything you can to keep him. He has great customer empathy and I will highly recommend this company.

Judy F in Customer Service is AWESOME!!! Customer service agent Judy F is a total rock star! She could not have been kinder or more friendly, and she went above and beyond to help me get to the bottom of a mystery surrounding my order. She even offered to personally take my case to a supervisor for resolution and promised to email me directly as soon as she had more information. I am confident in her ability to solve our issue and am so grateful for her amazing assistance. Thank you for being so awesome, Judy!

Santiago Di Santo was extremely helpful Santiago Di Santo was extremely helpful. I had called regarding an order that was placed several months ago which included two items that have been back-ordered. Santiago informed me that one of the items was finally in stock, and arranged to have that item shipped. Since the other item is still back-ordered. Santiago guided me through the website to choose a comparable item that was currently in stock and had that item shipped as well. I am so glad that my order is finally completed in its entirety. Thank you so very much Santiago!!

Stay away I haven't received my appliances. It has been 6 weeks and no sign that they're on the way. I'm told something different every time I call customer service and now I don't believe anything they're telling me. I tried to cancel one of the backordered items and then they couldn't cancel because it had supposedly shipped - I've yet to see the tracking show that it has been picked up though. I would never order from them again or recommend to anyone. I'm incredibly frustrated.

Jo's Bosch First, I had questions about 2 different brands of dishwashers. My questions were answered swiftly and a quick decision was able to be made by me. The next day, I found the same product for a lesser price and a needed cord as a bonus. Santiago DiSanto was a pleasure to work with and had all my information in a FLASH! He found and verified the product, sent the price match, and when I told him I would be needing more appliances he sent me a gift certificate for future use. So far...I have had nothing but a positive experience!