Judy F in Customer Service is AWESOME!!! Customer service agent Judy F is a total rock star! She could not have been kinder or more friendly, and she went above and beyond to help me get to the bottom of a mystery surrounding my order. She even offered to personally take my case to a supervisor for resolution and promised to email me directly as soon as she had more information. I am confident in her ability to solve our issue and am so grateful for her amazing assistance. Thank you for being so awesome, Judy!

Amazing customer service Deanna Brooks helped me with an order today and she went out of her way to help me get my product delivered within days, when two other people told me I had to wait two weeks. It took her an extra two phone calls to the delivery company, but she made sure it happened. This was probably the best customer service experience I've ever had- she deserves a raise!

Had to settle with less but not their fault it wasn't associate Mike Salcedo's fault, but I had been offered an alternate in-stock freezer on 12/22. But it never processed and when I got around to looking what the heck was the holdup the freezer was gone. I had to settle for a much smaller upright freezer which is kinda a bummer. However Mike was himself very friendly/helpful and left me with all options, even a full refund. In the end after a lot of hand wringing I went with the much smaller one. Its just how it is these days with the WRONG party running the government and screwing it up.

Mike Salcedo Mike Salcedo, via chat was able to very quickly and thoroughly fix my order by upgrading one item for one in stock, while maintaining the other two on their place in backorder, along with all the "extras" previously purchased. This is already a trying season for Customer Support and with the major supply chain issues. He is to be commended!

FAST SERVICE! After reading numerous reviews I decided to order from appliance connection a second time. I ordered the Samsung counterdepth refrigerator. They let me choose my delivery date and although they said at least a week, just like before,my purchase was there in about 3 days. The white glove was very good. My only suggestion for them would be to bring in or ask for a bucket and towels when installing Icemakers or turning off water. They got up some of the water with paper towels and it was still wet and dusty behind fridge. After telling them I didn't want my fridge installed over that, they gave me time to mop and sweep before continuing. Everything else was great...and my appliance runs great and they cleaned all of their mess up! Highly recommended.