Santiago Di Santo was extremely helpful Santiago Di Santo was extremely helpful. I had called regarding an order that was placed several months ago which included two items that have been back-ordered. Santiago informed me that one of the items was finally in stock, and arranged to have that item shipped. Since the other item is still back-ordered. Santiago guided me through the website to choose a comparable item that was currently in stock and had that item shipped as well. I am so glad that my order is finally completed in its entirety. Thank you so very much Santiago!!

I purchased an oven and stove from… I purchased an oven and stove from Goedeker's in 2020. They recommended and I purchased the extended warranty on both appliances, with the company they promoted, Epic Protect. I required a warranty repair on the oven door in September '23 and Goedeker's warranty company provided ZERO ASSISTANCE. I called Goedeker's five times between 9/21 and 10/4 and was told Calvin, the manager, would get back to about refunding my initial "extended warranty payment". As of October 18th, Calvin has NOT returned any of my calls and I have not received a refund. Goedeker's does NOT utilize reputable warranty companies and does NOT stand behind them in any way. OVERALL: I WOULD NOT RECOMMENDED THIS COMPANY.

Had to settle with less but not their fault it wasn't associate Mike Salcedo's fault, but I had been offered an alternate in-stock freezer on 12/22. But it never processed and when I got around to looking what the heck was the holdup the freezer was gone. I had to settle for a much smaller upright freezer which is kinda a bummer. However Mike was himself very friendly/helpful and left me with all options, even a full refund. In the end after a lot of hand wringing I went with the much smaller one. Its just how it is these days with the WRONG party running the government and screwing it up.

Evan Cook in customer service a gem.After purchasing a beautiful stove Evan… After purchasing a beautiful stove Evan Cook in consumer service has been an absolute angel in helping me work out some damage issues. Evans calming and knowledge about my problem was so reassuring that he got me through a very stressful time. Evan is a gem and my advice is to do everything you can to keep him. He has great customer empathy and I will highly recommend this company.

KitchenAid induction burner/double oven fixed I received my KitchenAid induction burner/double oven last week. I tried to use the ovens and they wouldn't heat. When I tried the self-clean function, I got and error message that read door open. I contacted Meghan at Goedeker's and she arranged for a warranty repair. The repair technician quickly found the problem - the lower oven door close sensor was broken. Thank you Meghan. I greatly appreciate the rapid help.