STAY AWAY!!!! As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.

Great experience! When I made the decision to purchase a Fortador product Lev was very helpful in explaining the product and best use. I now have four of the Fortador Steamers, they're perfect for my business model.

Not setting realistic expectations as… Not setting realistic expectations as to what is coming with equipment or what you would need to separately! It happened twice! I ordered anyway. I lost business thinking that I could do a job but I didn't know what was needed to do the job. I told this company what I needed to use it for with no real assistance!

Our overall experience has been…Awesome Our overall experience has been wonderful. The website was easy to navigate and offered all of the information we needed in one place. Once our order was made, we received a call (next day) to confirm the order and make sure we did not need additional equipment. Our order was received timely, and it even had some other goodies that we were not expecting (hat, sweat band, etc.) In our opinion the customer service has been top notch. We are looking forward to buying more equipment to expand our business. We would not order from anyone else. Thank you Fortador for making the process so easy.

Service has always been prompt since… Service has always been prompt since our very first phone call and every conversation in between even up to final delivery. Highly informative staff and staff educated me on all equipment and answered all my questions in depth.