STAY AWAY!!!! As a business owner, I understand the importance of honest feedback, which compels me to share my recent experience with Fortadore. My dealings with this company have unfortunately been marred by a series of frustrations and disappointments, leading me to advise potential customers to exercise caution.I recently invested over $13,000 in their top-line steamer/extractor, a significant amount for any business. Upon delivery, the equipment arrived damaged, and the accompanying chemicals were punctured and leaked due to what appeared to be inadequate packing. This initial setback was just the beginning. Fortadore's response to this issue was less than satisfactory. While they did promise a replacement, what I received was merely a repair of the damaged unit, which was returned in a used and poorly functioning state. Moreover, there was no attempt to replace the leaked chemicals, which further added to my losses.My attempt to resolve these issues was met with an unexpected proposal from Fortadore: to charge me thrice the shipping cost, almost $2,000, and a restocking fee for returns. This approach not only seemed unreasonable but also compounded the inconvenience and financial burden already experienced.An additional concern arose from the payment methods - Fortadore insisted on wire transfers or cashier’s checks only, a stipulation that, in hindsight, might be considered a red flag regarding their business practices.In summary, my experience with Fortadore has been deeply unsatisfying and costly. Their handling of the transaction, customer service, and problem resolution falls significantly short of professional standards. I regret my decision to engage with them and hope this review helps other businesses make more informed choices.

Excellent service and support Excellent service and support. Not just another example of interest in collecting payment but empathy and the right approach to my business needs. Thank You, #fortador. You are the best in the business. Love your machines and products. Business survives COVID 19 and even expanded 100% recommend

Not setting realistic expectations as… Not setting realistic expectations as to what is coming with equipment or what you would need to separately! It happened twice! I ordered anyway. I lost business thinking that I could do a job but I didn't know what was needed to do the job. I told this company what I needed to use it for with no real assistance!

Loved the steamer and products Loved the steamer and products, but was told to buy a certain generator “Honda 9000w” to power it up and the steamer did not perform properly. Took 40mins to heat up, and every time I used the extractor the steamer would turn off. So, I sold the generator and bought a 16,000w generator and the same issue was happening. Next time I buy a steamer it’ll be one of the Diesal hybrid models to avoid the generator issue.

Best customer service and quality product From the moment of me starting my research on the Fortador and reaching out to the Fortador team. My experience has been great! Not only has everyone been helpful with getting to the product. Our purchase was just as easy. From start to finish buying the Fortador was awesome. I’m looking forward to doing more business in the future.