Superb support Bought one for my mother and when she experienced a technical problem the support was excellent solving the problem by phone which she appreciated. I also called their support centre but needed to hang up almost instantly as something came up…that evening their support called me to see if they could help. Very unexpected and welcome.

Setup Help Confusion An elderly relative received a frame as a Christmas gift and I was asked to set it up for them. I was having difficulty and requested help from their help desk. Their response was to ask for information I clearly couldn't provide like "Name and address of the person who purchased the item". "Order number". "Photo of the item" and more trivial information. In the end I used google for the setup and while it is not complete at least we have it working without having to jump through their hoops. My advice for anyone in the market for a frame then look for one where good customer support is provided. It certainly is not the case with this company

I got a skylight frame for my parents… I got a skylight frame for my parents for Christmas. They LOVE it! While my parents aren't very tech savvy, my mom was able to set it up with minimal support from me (proud daughter moment haha). Found myself looking for a gift for a grieving friend and thought this would be the perfect way to have family and friends share pictures of her late-loved one. This way she can have them on display in her home instead of having to view them only on Facebook. I reached out to the company on Facebook messenger with a few questions and received wonderful, prompt customer support from Liz. Highly recommend this product and their customer service!

Great gift The frame was delivered within a couple of days of ordering and was easy to set up . It is being enjoyed by our elderly mother and is a great way of keeping her up to date with family photos and holding on to precious memories .

Wonderful device! Really great device, it does exactly what it says and is awesome! I have now bought 5 for various people, and everyone is really happy. In addition, the customer service is brilliant! One of the devices failed after ~18 months (ie, out of warranty) they sent us a new one and helped me set it up identical to the failed one. That's one of the reasons I ended up buying 3 more!!!