Setup Help Confusion An elderly relative received a frame as a Christmas gift and I was asked to set it up for them. I was having difficulty and requested help from their help desk. Their response was to ask for information I clearly couldn't provide like "Name and address of the person who purchased the item". "Order number". "Photo of the item" and more trivial information. In the end I used google for the setup and while it is not complete at least we have it working without having to jump through their hoops. My advice for anyone in the market for a frame then look for one where good customer support is provided. It certainly is not the case with this company

five stars! Got this for my Mum last christmas and she loved it. I'm not living at home and will often send a pic to this which is so much handier than whatsapp.

Perfect for Every Member of my Family! The first time I bought a Skylight Frame was for my mom, and she LOVED it. She's had it for a couple years, and it has never lost its ability to make her smile! I find myself going back to get one for everyone in my life - grandparents, aunts/uncles, in-laws, siblings. I even have one for my house now. I didn't originally get Plus since you don't need it to be able to send photos and manage the frame, but when I got one for myself I opted into the subscription. Now I share my subscription with all my family members, and it's been totally worth it to access the additional features for all of our frames. Love it!

Wonderful device! Really great device, it does exactly what it says and is awesome! I have now bought 5 for various people, and everyone is really happy. In addition, the customer service is brilliant! One of the devices failed after ~18 months (ie, out of warranty) they sent us a new one and helped me set it up identical to the failed one. That's one of the reasons I ended up buying 3 more!!!

The Skylight frame is such a good idea The Skylight frame is such a good idea. I can email valued gallery photos from my phone or just-taken snaps, directly to my Frame and also send videos too. I also have the Skylight App which is brilliant and so easy to use. With the added once-yearly subscription of around £39 you get even more useful facilities. At £150 it's a bit pricey, but it was a greatly appreciated gift to a loved one who rates it as her best present ever!