Never received the package The company promised on their website 5 -7 days delivery from their European facility back in November. Now it's almost Christmas and I never got the package. When I contacted the company they told me to contact the courier company as "it's not their responsibility" once the package leaves their facility. I paid for the frame and the shipping upfront of course but yeah, not their responsibility clearly. Once I finally managed to get a hold of someone speaking English at the courier company I was told that they didn't give the courier company my phone number (someone put 123456789 just to fill something in) and that the seller was contacted to provide the correct details which they didn't do. I offered to provide that but they told me it has to be done from the seller's side and therefore my package was returned to them. So about 23 days after my initial order, several emails later and bunch of calls and holding the line at the courier company (which wasn't free) I'm waiting if it's finally the seller's responsibility again to deliver to me what I paid for.

Well made sits well in my living room…and worth every penny Well made sits well in my living room and the ideal way to remind me of loved ones friends and happy holidays and events and allows you to update easily and keep it fresh

It’s great but at that price I would expect it could hold more photos It’s great but at that price I would expect that it houses more than 60 photos. I don’t feel that that point was clearly or obviously articulated Product otherwise is great

Superb support Bought one for my mother and when she experienced a technical problem the support was excellent solving the problem by phone which she appreciated. I also called their support centre but needed to hang up almost instantly as something came up…that evening their support called me to see if they could help. Very unexpected and welcome.

Fantastic product Fantastic product - giving joy every time family and friends send me pictures - love it so much have two 💕