Best present for our dads 80th when… Best present for our dads 80th when your family is all across the globe this is the perfect gift

Superb support Bought one for my mother and when she experienced a technical problem the support was excellent solving the problem by phone which she appreciated. I also called their support centre but needed to hang up almost instantly as something came up…that evening their support called me to see if they could help. Very unexpected and welcome.

Well made sits well in my living room…and worth every penny Well made sits well in my living room and the ideal way to remind me of loved ones friends and happy holidays and events and allows you to update easily and keep it fresh

The Skylight frame is such a good idea The Skylight frame is such a good idea. I can email valued gallery photos from my phone or just-taken snaps, directly to my Frame and also send videos too. I also have the Skylight App which is brilliant and so easy to use. With the added once-yearly subscription of around £39 you get even more useful facilities. At £150 it's a bit pricey, but it was a greatly appreciated gift to a loved one who rates it as her best present ever!

Setup Help Confusion An elderly relative received a frame as a Christmas gift and I was asked to set it up for them. I was having difficulty and requested help from their help desk. Their response was to ask for information I clearly couldn't provide like "Name and address of the person who purchased the item". "Order number". "Photo of the item" and more trivial information. In the end I used google for the setup and while it is not complete at least we have it working without having to jump through their hoops. My advice for anyone in the market for a frame then look for one where good customer support is provided. It certainly is not the case with this company