Wendy
CACancelled Macrostax but charged credit card I cancelled Macrostax, actually never used it, and have been charged 2 years in a row without consent. This should not be happening. I reached out to customer service and have not heard back.
customer
CATotal Disappointment This was a complete waste of my money. This app doesn’t do anything more special than the next macro app other than persistent advertising which works. Since they don’t offer a free trial or refunds I’m stuck with my poor decision. The “Lose It” app offers the same and more for free but if you chose to get the yearly membership it is less than a third the cost of Macrostax. Don’t waste your money
Alicia Romero
GB50/50 I’ve gone back and forth between this app and my fitness pal. I like both but prefer my fitness pal. They have more accommodations for the same general price BUT macrostax sent me an email offering a promotion price and I thought with that it might be worth customizing the meals since many are not programmed in (as much as MFP). It takes a bit to dial in where your needs. The first time I used MS I was power strength training in most of my routine. When I went back I was running more than anything else. The calculations to my needs were generic. What I would burn in strength with the same amount of time in exercise as running was vastly different. With that being said, it can still be a great tool to pay attention to your own patterns. I enjoyed anytime I did speak to customer service except when I became pregnant. I requested a hold on the app as I wouldn’t be calculated or distracted by numbers while ensuring my focus on growing a healthy baby. I did not want to cancel nor want any money back, simply suspend the account so I could use it when I was not pregnant. I wanted to be sure to get through at-least the first trimester safely without tracking. The customer rep seemed to not even care to entertain the thought for a second. The first time she was ever rude and messaged me even though I’m pregnant I could still track and also that she checked my account and since I paid for a year with a discount added she would not give me a partial re-imbursement, which I never asked for! I see from the reviews above maybe she was bitter from so many others asking for refunds though I did not. It would be a nice suggestion to have the option to suspend the account through different seasons such as this. I thought this app was geared towards coming alongside women in fitness specifically but I could be wrong.
Pissed off customer
GBAUTO RENEW RUFUSE TO REFUND Do not use this app. They will auto renew your subscription without your permission for more than twice what you paid and then refuse to refund your money. SCAM!!!!!!!!
Jennifer Collins
GBNo way to cancel auto-renewal Previously posted a 1 star review. I received a response from the company as well as a refund very soon after posting. Thank you.