Defective Product | Hostile Return Policy | Poor Customer Instructions I received a defective product. My first set of inquiries through their website were not responded to. After finding a different route, I received replies through email. For this defective product, MONQ: - Does not refund the original shipping cost, & - Requires the customer to pay for return shipping. This is an immature policy that is hostile to the customer and doesn't take ownership of their own failures. The customer pays for their failures. As a separate customer failure, and echoing another commenter, the product/package comes with no directions for usage, safety information, charging information, etc.

10/10 Helps with stressful work days and good for relaxing, love the no addictive or harmful chemicals and the fact that it's all essential oils!

Mix & Match Monq R (Mix & Match Monq R, Zen, Sleepy, Lively, Mountain and Happy) They taste all taste burnt and the price was extortionate. The box they came in had no instructions on charging time, safety warnings, how to use it correctly, etc. The shipping information was incredibly lacking.

Monq Bath Soaps I tried the MONQ Bath Soaps and they are amazing! You can tell that there is a lot of essence in the products, not greatly diluted like other similar products on the market. They have strong essence, and the skin has a gentle nuance of the product after taking the bath. I love them so much that sometimes I find myself simply smelling them because I feel calmer, and more relaxed after taking a deep breath of those natural oils. Packaging was also a delight. Definitely recommend!

Monq is excellent Monq is excellent. The customer service is the best I’ve ever experienced and the ordering and product is fresh and great. 100% recommend them to anyone.