Excellent Product & Service GS4 Waterproof Case Company wedsite user friendly, found and purchased the case after reading technological reviews about it being better than Samsung's own product, and better than Otter ( my old case was an Otter, tough but my sweat kept getting under the screen in Texas heat making phone impossible to use without taking it apart and cleaning it). SEIDIO delivered my new case free FedEx 2 day service, and had a $25-off offer at the time that made it reasonably priced. Have had it a week now and perfect performance.

Customer service excellent but product only average Website clear and easy, ordering simple, and company stays in contact every step until product arrives. Product functions well but looks like a "flea market bargain". Microphone muted by waterproofing membrane but using a Bluetooth headset or ear piece solves that issue plus the phone stays locked in the holster where it is safe. The holster/belt clip locks so phone cannot be released unintentionally. The only difficulty is installing the case over the "silent switch" properly so switch functions once the case is assembled.... Not a big deal but it would have saved time if the instructions highlighted the need to check that function before completing the assembly.

Great product and company. This is the 3rd or 4th case I have purchasedone from Seidio and I LOVE them. Worth every penny. Much better than Otterbox as the edges are rounder and softer, but gives better protection as the 3 layers give great protection. Every time I have to get a new phone I immediately order a Seidio Convert case. Can't say enough positives.

Flawed Design I chose the Seidio over other less expensive units because of the company's reputation. When I received the Surface product and installed it on my Galaxy Edge, I quickly found that the case would not seal by "applying pressure near the seam" of the two halves. Now every time I remove the phone from the holster the two halves of the case separate causing the phone to slip out of the Surface and likely fall. Not worth the price premium.

Received OBEX waterproof in damaged condition submitted email to customer service and never heard back. OBEX waterproof cover blocks speaker on Galaxy Note 3 making phone useless while in cover. Did not intend to put phone under water, just want to avoid high moisture exposure during workouts but can't answer the phone while in the cover. Delivery time great. However, Received in damaged condition. S-pen hatch torn from cover. Looks like it had been shipped and returned. Submitted email to customer service and no response almost a week later. Probably won't order or recommend SEIDO. Cutting my losses and going elsewhere.