VERY SATISFIED They reached out to me because I was purchasing something incompatible with my range hood. They quickly refunded and sent me a link for correct product and quickly answered my questions. Still need to install range hood, but my experience with K STAR was great!

Extractor pleasure Excellent service on replacement led light order. We are also very pleased with the extractors we purchased in the past.

Incompetent Contactor for home warranty company … Contactor for Home warranty sent a technician who visually looked at my unit, touched the drum and sent a determination back to Insurance Company that the issue was not due to normal wear and tear. I am single and do 1 to 2 loads of laundry a week. I have never overloaded this washer. This incompetent person made this determination without even opening the unit up. I do not recommend this company.

Bad company/bad customer service We’ve had our hood for only 3 years and the lights started flashing then would go off for several minutes then back on for several minutes. Customer service generally are not helpful and don’t seem to know their product or are willing to help. I would not recommend this product or this company.

Just excellent customer service Just excellent customer service, very accommodating company. The product was set up and shipped in great packaging. The range hood worked as advertised, looks great, and they were so helpful in explaining the features and benefits of it over the phone. Highly recommend them and would gladly use them again for all my reno projects...