I asked them to update the shipping… I asked them to update the shipping address within 10 of making the order. They refused despite the fact that UPS allows the shipper to update an address prior to delivery. -- Edit - after the package was delivered to wrong address, they sent a replacement to the correct address. It took awhile but they made it right in the end.

Recently Recently, I had an amazing experience with them. I was having a problem with something. I went to their website and started a ticket, which led me to this amazing customer support lady named Liz. She was so helpful, she answered all of my queries and solved my problems right away. She handled everything professionally. I would definitely recommend these guys.

Quality service They put a sale on a week after I had bought an item and still reimbursed me the difference.

Rad shop for cool stuff I have shopped with Drop for years and have enjoyed what they offer. They’re great and I will continue to grab audio/keyboard things from them. I miss the days of special edition Spyderco knives and Monk earbuds, but I still dig what they sell. My most recent order had an issue and their customer service rep, Amy, did an amazing job getting things fixed up for me. Thank you, Amy!

Shoddy Customer Service and Unreliable Product Customer Service SUCKS! I am new to the hobby of building keyboards. I bought my first barebones base from Drop.com, and as soon as I built my first keyboard, I was hooked! I found another keycap set that was very colorful and wanted a colorful base. Drop had the perfect keyboard base. I couldn't wait for it to arrive. Well, it came in a ripped box, with the extra parts (cords, tools) missing as well as screws missing. I contacted customer service via email because you can't find a phone number to save your life, and they said they would replace it with a new unit. I thought, okay, excellent customer service! I returned the base, and anxiously awaited my new unit. Guess what I received?! THE SAME FREAKING UNIT I SENT THEM IN THE SAME RIPPED BOX! Sorry to yell. There were no parts or cords; they packaged up what I returned and sent it back. I sent a strongly worded email about this. The thing is, I wanted the base! But I paid for a NEW base, not one that was beaten up and missing parts! I contacted them again. Their response? "Oopsie, you can return for a refund." I said, I want the base. Will you give me an open-box discount? They responded, "You can return the base for a refund or keep it." Really? Anyway, to make a VERY long story short, think twice about ordering from Drop because they don't honor good customer service, and they like to send used pieces for the new price. I have asked to escalate the matter, which may provide a resolution. No idea. Buyer beware!