Top tier customer support Top tier customer support, thanks Laura from fancyleds!

It’s OK, wouldn’t recommend We bought a TV light box last year, worked well with the tv, it then didn’t connect to the TV one of the lights on the box was red, we contacted them regarding this and my Boyfriend works in IT so he knew what he was doing trying to fix it. We went back and forth with people on a email , longer than I think it needed, we waited days for replies from them and it was always a different person each time so not one person was dealing with us. It got to the point where there wasn’t much more could be done and then the replies got extremely slow which to note our warranty was about to run out on it. They finally agreed to send us a new box which works and we haven’t had the issue yet of it connecting to the TV but the colours are not as good now, seems like there is always a issue with them. I then saw them come up on my TikTok so thought to write my thoughts like anyone else would to any company, I have now been blocked from their TikTok account which shows volumes of who they are as a company, won’t be recommending these lights to anyone due to to issues and how they are as people. I would save and get the more expensive if you’re looking for lights behind your TV

Needed ambient lighting for my home and… Needed ambient lighting for my home and fancy leds was the solution. Really impressed by the brightness and how many patterns there were. I don’t normally submit reviews for companies but I had such a good experience I had to reply to this email. Thank you fancy LEDS

Online Theif… Wrote 2 revievis and many mails they are still not concerend they are just a scam please do not order anything from them. They don't even provide a refund when they don't deliver the product they are just a online theif.

Customer service was great. Recommend 👍 Customer service was great! Initially I had a problem that was swiftly resolved with a replacement. The process was a breeze compared to some other companies. I’m always happy to recommend companies like fancyled when it feels like they prioritize the customer!