Fancy LEDs have flagged my review as… Fancy LEDs have flagged my review as being FAKE. I have sent the evidence to trust pilot. The only way I was able to obtain a replacement was by leaving a review. Still no apology for their terrible customer service. Also they only respond to positive reviews on trust pilot. I think they need to realise that an apology and good customer service goes a long way! I finally received my replacement and it works fine now. Can only use it with the PS5 though as when it’s plugged in to the tv it glitches. Will see how long they last. Still regret this overpriced purchase. Would not recommend.

AVOID!!!! AVOID!!!!! AVOID!!! AVOID!!! ⚠️ I ordered some lights from this company but realised I had made a mistake. So I messaged the company straight away to inform them. Didn’t get a reply till 2 days later saying they had already been processed. When the lights arrived I messaged again to explain I made a genuine mistake can I return the lights for a refund and was told I couldn’t return them as they don’t except change of mind returns. I explained I ordered them in error it wasn’t a change of mind but was basically told to I wasn’t getting a refund. I explained under consumer selling law if you purchased an item online you’re entitled to a refund with 14 days of purchase. I received another email still saying no refund and that them rules don’t apply because they are an American company. But this makes no difference whatsoever and the return address on the box is in reading in the uk. The lights are are unopened I just didn’t want them. But the customer service I received I was terrible. At least Govee offer a 30 day money back guarantee which is who I should have bought from. This company are just SCAMMERS so avoid at all cost if your expecting any money back.

Very good product, 10/10, not scam i swear The Fancy Aurora projector is the best, 10/10. You can change the intensity of the stars and so much more with the app. But, you know, you cannot change the star color; it is only green. It still looks good on some aurora colors, though. You can turn off the aurora and have the stars and vice versa. Support is beneficial and fast; it only took a day for them to respond. The first delivery steps are slow, but later, you get more updates on the package. The remote needs 2 AAA batteries, and they are not included. Took USPS about nine days to deliver it to me. Just because it's not on Amazon doesn't mean it's a scam!

Online Theif… Wrote 2 revievis and many mails they are still not concerend they are just a scam please do not order anything from them. They don't even provide a refund when they don't deliver the product they are just a online theif.

Good product, even for a tech amateur like myself, Good product, even for a tech amateur like myself, got it all working within 30mins. The LEDs react really well, we've tested out a few of our fav Disney movies like Encanto and its perfect, beautiful and colorful. Hopefully these LEDs last longer than my previous set, but so far so good. Recommended.