Top tier customer support Top tier customer support, thanks Laura from fancyleds!

AVOID!!!! AVOID!!!!! AVOID!!! AVOID!!! ⚠️ I ordered some lights from this company but realised I had made a mistake. So I messaged the company straight away to inform them. Didn’t get a reply till 2 days later saying they had already been processed. When the lights arrived I messaged again to explain I made a genuine mistake can I return the lights for a refund and was told I couldn’t return them as they don’t except change of mind returns. I explained I ordered them in error it wasn’t a change of mind but was basically told to I wasn’t getting a refund. I explained under consumer selling law if you purchased an item online you’re entitled to a refund with 14 days of purchase. I received another email still saying no refund and that them rules don’t apply because they are an American company. But this makes no difference whatsoever and the return address on the box is in reading in the uk. The lights are are unopened I just didn’t want them. But the customer service I received I was terrible. At least Govee offer a 30 day money back guarantee which is who I should have bought from. This company are just SCAMMERS so avoid at all cost if your expecting any money back.

It’s OK, wouldn’t recommend We bought a TV light box last year, worked well with the tv, it then didn’t connect to the TV one of the lights on the box was red, we contacted them regarding this and my Boyfriend works in IT so he knew what he was doing trying to fix it. We went back and forth with people on a email , longer than I think it needed, we waited days for replies from them and it was always a different person each time so not one person was dealing with us. It got to the point where there wasn’t much more could be done and then the replies got extremely slow which to note our warranty was about to run out on it. They finally agreed to send us a new box which works and we haven’t had the issue yet of it connecting to the TV but the colours are not as good now, seems like there is always a issue with them. I then saw them come up on my TikTok so thought to write my thoughts like anyone else would to any company, I have now been blocked from their TikTok account which shows volumes of who they are as a company, won’t be recommending these lights to anyone due to to issues and how they are as people. I would save and get the more expensive if you’re looking for lights behind your TV

I spent a really long time researching… I spent a really long time researching which was the best sync box to purchase on the market, I have been a long time fan of Philips hue and even had dream screen back in the day. However with my need PS5 I needed 4K 120Hz to work perfectly, my hue setup was not cutting it. When I stumbled upon Fancy LEDs on TikTok I half expected it to not even support DRM content. But man was I WRONG. This little device supports it all, from 4 K 120Hz, to Dolby atmos, to Dolby vision. The colors are accurate and adjustable, it’s the best buying decision I made this year.

Love them I was confused on how to setup and use the DIY buttons on remote, but after reading the insturctions now they work perfectly!!!! I love them so much. Highly reccomend the pro LEDs, when i move im going to upgrade to ultimates :)