Purchased a Hughes Autoformer 4800… Purchased a Hughes Autoformer 4800 Joules 50A. Was leaving on a trip to MO and item was being shipped to my home in FL. I called Brett to have the unit redirected to MO for me (if possible) and he reached out to have UPS change routing to me. NO problem and NO charge to me! Thank you, Brett! I arrived in MO and had my new Autoformer to protect my RV! Easy to connect and with the digital readout plugged into my RV, I am able to actively monitor the current being supplied to our RV!

No one answers or calls back I get E3 which is over current. PWD30-EPO. New RV. Permanent campsite. Even tried another pedestal. NO one is answering calls or email. 2 weeks of trying. What good is a " Lifetime warranty and support " if you can't get ahold of anybody ?

I am a little confused about some of… I am a little confused about some of the few negative comments and it got me worried. What do I do if I am stuck someplace and I cannot get advice or help. So I called and they picked up on second ring. I asked about the autofomer which I bought because I experienced exactly what they speak about in several State parks. Before the autoformer I seemed to have trouble charging things and our TV had crazy lines. I thought it was the Sat dish. I measure the voltage at the post the following day it was 119 to 121 voltage. That night the parked filled up and our TV acted up. I measured the line voltage again one side read 108 the other read 105 to 109 and would not stay steady. It was a hot days so everyone was using their air conditioner Last month I returned to the same park and this time I had the Hughes Autoformer. I had no issues. The following night I unplugged the Autoformer and within an hour the picture on the TV started to shrink off and on and saw a wave in the picture. I noticed this got worse when our AC first cycled on. Just to see I used a digital voltmeter measuring both sides of the post sure enough the voltage was 109 even one side dropped to 103 volts then 107,109, 106. I shut the power and put back in the autoformer. Measuring the output it was rock solid 120 one side the other 119. I plugged the RV back in and the picture returned to normal. Staying 4 more days we never had another issue. While I know it helps my TV I am sure having low voltage and up and down voltage I am sure is no good for your TV or AC. I am sure the internal surge protector also does a great job. Why would anyone chance it. While you might have a service plan who wants to have their trip ended. I highly recommend the autoformer and considering including adding the Watchdog. I called when we got home to report my finding and again the calls was answered on the third ring. I am sure companies get busy and people call with tech question usually at busy times but I swear but this company and the piece of mind their gear gives me

PWD50-EPO-H not working I bought a PWD50-EPO-H and installed it correctly in my 2023 Airstream. When plugged into a 110 outlet in my storage area, I get a E6 error message. E6 is "Line Two Neutral Reversed" - it isn't wired wrong. I checked the electrical outlet and it is wired correctly. I tried two different 110 to 50 Amp connection adapters, one new and one I've used and had for 10 years. I have called Hughes 5 times, and noone ever answers. I have left a message, three days later no returned call. Apparently they have NO technical support. I am super disappointed, and can't use my RV. Update.............. 5/2/2023 After posting this review, Hughes called several times and were very nice. As it turns out, after leaving my RV plugged in for about eight minutes and the WatchDog resetting 2 or 3 times, the error magically disappeared, without me making any wiring changes. I then unplugged and replugged in the RV several times, and still no errors. I pray it stays this way forever. I am looking forward to the Bluetooth connectivity. Being optomistic here.

Intermittent False Errors and Poor Product QA/QC It worked well for the first day then it started giving error codes E7 or E1. I thought I had an electrical problem at first, but then realized that a slight movement of the surge protector fixed it. I’ve done it several times so I’m certain there is a defect inside the surge protector. It also doesn’t wait the 90 seconds like it is supposed to. Just lightly tap or move the protector and the error immediately goes away.