Good, but dropped the ball a bit on shipping... Ordered a Zoom guitar pedal. Because the ship address was different from the billing address, they immediately requested a photo of driver's license and credit card with just last 4 digits exposed. No problem... sent it right back. Got an email it was going to ship asap, then.... nothing for 3 business days. Called them, "Hey, What's up?" They dropped the ball and Chris, while I was on the phone ran and got a unit and packaged it up for overnight. Arrived very quickly after that. Kudos on acknowledging the error and quick follow-up.

Pro Sound Gear is recommended seller n… Pro Sound Gear is recommended seller n store,they’ve good service and priority customer first. Good to see know you pablo and james,thank you so much!

Great price and customer service but not the perfect shipment ! In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.

False Promises I purchased a bundled set of mixer/speaker in July and they only sent me the mixer without telling me the speakers were sold out. Had to fight with their customer service team to give me a refund a month later after they still couldn’t give me a good date. They refused a refund for several weeks. NOW I just purchased a new mixer through the reverb site for a party this weekend. I made the purchase Tuesday and the product said next day delivery so I thought I’d have time to test it before Saturday. Nope. I failed to see pro sound gear was the supplier and OF COURSE the website lied and the dang mixer still has yet to even be shipped. I let reverb know so I’d hope they get on it but who knows. They either have a terrible business model in coaxing people into purchasing things on false promises, or they need to invest in more developers to update their site more regularly.

Better quality unit than ordered, good service I ordered a demo model keyboard, but they had an option to upgrade to a new model for the same price. I chose that, and was pleased to get what seems to be a brand new keyboard. They had an issue with my card, and the support person was very helpful and quick to respond to my attempts to fix it. I got the keyboard very quickly considering it is the Christmas season.