Poor communication Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

After leaving a bad review due to the… After leaving a bad review due to the poor condition the DJ mixer we ordered arrived and the refusal of the company to refund the total paid as well as the $130.00 it cost for us to ship the product back, these owners, employees, etc.. have been leaving false reviews on my company google business page, as well as publicizing my name, home address, email address and phone number. Our attorney has been notified as well as the Attorney General in Florida and the Federal Trade Commission. Hopefully those in power make this right. Definitely not worth trying to save a few bucks. Scary stuff.

False Promises I purchased a bundled set of mixer/speaker in July and they only sent me the mixer without telling me the speakers were sold out. Had to fight with their customer service team to give me a refund a month later after they still couldn’t give me a good date. They refused a refund for several weeks. NOW I just purchased a new mixer through the reverb site for a party this weekend. I made the purchase Tuesday and the product said next day delivery so I thought I’d have time to test it before Saturday. Nope. I failed to see pro sound gear was the supplier and OF COURSE the website lied and the dang mixer still has yet to even be shipped. I let reverb know so I’d hope they get on it but who knows. They either have a terrible business model in coaxing people into purchasing things on false promises, or they need to invest in more developers to update their site more regularly.

Great price and customer service but not the perfect shipment ! In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.

Great buying experience Great buying experience - rated 5 stars! Found 16 channel audio console for the perfect price. Getting information about the unit and business using online support agent software was a blast. Had all my questions answered instantly including time for shipping by Alex online. Thanks Alex for all the information! Will come to the online store again since they have nice sales and useful stock of demo/B-Stock, used and new equipment. And prices are very competitive too.