There has been zero response to my… There has been zero response to my emails with regard to product enquiry and to cancel a subscription. I live in Australia and have had to ask my friend who lives in Florida to contact them on my behalf, it has been the same for her, no response to phone calls or emails…AT ALL

The product is great but haven't… The product is great but haven't received a shipment since June or July 2020 and no communication as to why

Dreadful Customer Service - Disappointed I was eager to order Transmax from Biotivia as it had a lot of good reviews and came heavily recommended. But a few days after I received my order, I was told that the item I ordered was out of stock. I immediately emailed the company to find out when new stock would come and told them that if it took too long I would like a refund. I was eventually told that the product was available and that they would ship it to me. Nothing has been done. On the system, my order is still cancelled. I've emailed the company several times regarding this and have received no answer. My order cost £70. It is very expensive, especially have I live in Europe and the item is shipped from the US. This is ridiculous and doesn't encourage me to make further order with this company. Instead next time, I might as well order from Amazon or another third party. At least that way, I'll be sure to get my item. Really disappointed. My order was two weeks ago. I still can't tell if the product is out of stock or has been shipped. I suspect that they truly are out of stock and are scrambling to get new stocks but instead of saying the truth to me (which would mean that they would need to refund me), they've simply decided to not reply to my emails. I'm disgusted. No reputable company would do something like that.

Service has been pretty spotty Service has been pretty spotty. As a subscriber, I hope for consistency, but lately, I haven't been getting my orders. The products are fine; I give them 5 stars, but that sort of depends on my actually having them. I can understand occasional hiccups, but this is the second month in a row that I've had problems getting my order.

Your products such as Immune Edge and…T Customer Service is terrible. Your products such as Immune Edge and Transmax TR are continually out of stock. I have used these products for many years, and like them. I stopped receiving my Trasmax TR shipments over a month ago, and received no correspondence that it was out of stock. I have tried contacting Biotivia through email and phone for several weeks now with no response. I don't even know if this company is still in business!