Confused I never purchase your products. Don't send the email to me

Difficult to communicate with I love the products but find the company difficult to communicate with. Calls are not responded to. That doesn't work well in today's market.

Service has been pretty spotty Service has been pretty spotty. As a subscriber, I hope for consistency, but lately, I haven't been getting my orders. The products are fine; I give them 5 stars, but that sort of depends on my actually having them. I can understand occasional hiccups, but this is the second month in a row that I've had problems getting my order.

No Follow up on use of MitoTrans. I called Biotivia before ordering mostly to ask questions about the delivery. I was curious why the shipping was $47. I was told it was temperature sensitive. I go the impression I was was going to be an early adopter of a new product offering in 2014 of NAD+ sold as MitoTrans. I ordered 2 months months supply for a total of $1000. Not a cheap price for me but I wanted to try it. I Did receive the package promptly. It came in a foam box with ice pack. The printed material that came with the order was very unprofessional and unimpressive. It looked like research notes. I followed the directions for using it and It didn't work. I didn't feel any better. I then Found the same product sold by other vendors for less than 50 dollars without the fancy packaging. I felt duped. No one at Biotivia ever asked me for customer feed back.

Dreadful Customer Service - Disappointed I was eager to order Transmax from Biotivia as it had a lot of good reviews and came heavily recommended. But a few days after I received my order, I was told that the item I ordered was out of stock. I immediately emailed the company to find out when new stock would come and told them that if it took too long I would like a refund. I was eventually told that the product was available and that they would ship it to me. Nothing has been done. On the system, my order is still cancelled. I've emailed the company several times regarding this and have received no answer. My order cost £70. It is very expensive, especially have I live in Europe and the item is shipped from the US. This is ridiculous and doesn't encourage me to make further order with this company. Instead next time, I might as well order from Amazon or another third party. At least that way, I'll be sure to get my item. Really disappointed. My order was two weeks ago. I still can't tell if the product is out of stock or has been shipped. I suspect that they truly are out of stock and are scrambling to get new stocks but instead of saying the truth to me (which would mean that they would need to refund me), they've simply decided to not reply to my emails. I'm disgusted. No reputable company would do something like that.