Difficult to communicate with I love the products but find the company difficult to communicate with. Calls are not responded to. That doesn't work well in today's market.

No difference to mitotrans Paid several hundreds of dollars for mitotrans and saw no noticable benefit Full refund please

The product is great but haven't… The product is great but haven't received a shipment since June or July 2020 and no communication as to why

No Follow up on use of MitoTrans. I called Biotivia before ordering mostly to ask questions about the delivery. I was curious why the shipping was $47. I was told it was temperature sensitive. I go the impression I was was going to be an early adopter of a new product offering in 2014 of NAD+ sold as MitoTrans. I ordered 2 months months supply for a total of $1000. Not a cheap price for me but I wanted to try it. I Did receive the package promptly. It came in a foam box with ice pack. The printed material that came with the order was very unprofessional and unimpressive. It looked like research notes. I followed the directions for using it and It didn't work. I didn't feel any better. I then Found the same product sold by other vendors for less than 50 dollars without the fancy packaging. I felt duped. No one at Biotivia ever asked me for customer feed back.

There has been zero response to my… There has been zero response to my emails with regard to product enquiry and to cancel a subscription. I live in Australia and have had to ask my friend who lives in Florida to contact them on my behalf, it has been the same for her, no response to phone calls or emails…AT ALL