Abysmal Return Policy First, there is no available phone number to contact this firm. Only communications is via an unmonitored email site. Second, the returen policy is totally customer unfriendly! The only acceptable returns are those which were never opened or apparently tried to see if the evne fit the unit they are supposed to repair. It's all on the customer to determine whether the part is correct and working properly. Don't ever use this firm if same part is available especially so if it's available on Amazon who has a much better and customer friendly set of return policies. Oh, and buy the way there are multiple methoda for contacting and communicating with Amazon.

Refrigerator dispenser light came early… I ordered two light bulbs for my refrigerator dispenser because I could not find them anywhere else. They came and worked great. They even came one day before expected delivery.

Absolutely terrible Absolutely terrible. Received no part, was billed they were paid, and we never got a refund after multiple requests to resend part or refund! Never Again! We have left many messages never to be returned! Be warned! This company is a total rip off!

Won't give a return authorization number Ordered a side rail for a crisper drawer for a Whirlpool refrigerator. Order was confirmed for 2 side rails. Parts came fairly promptly but were labeled as center rails. Turns out there is no side rail, the entire frame has to be replaced, which is not their fault. Contacted them about a return, completed the return authorization request form and they have been silent, despite me reaching out via their website three times. No unauthorized returns will be refunded and there is a 30 day limit after which no refund will be given. Do not buy anything from this company

Great job, ApplianceParts365 ... I'll be back! I could not find a set of GE washer suspension rods locally, here in Hollywood FL, and I needed them to solve a client's desperate situation. I found them on ApplianceParts365 at a great price, ordered them and paid for overnight shipping. They arrived within 24 hours, saving the day! THANK YOU!!