This company has the WORST ETHICS… This company has the WORST ETHICS EVER!!!! if you try to sell the product you DID NOT USE on EBay or Mercari or any other site, they will instantly report you as a fraudulent, counterfeit product and have you removed without any recourse. This happened to me several times, even though I was selling a brand new item that was still in a sealed box because it was a gift. They are despicable.

I understand that due to current events… I understand that due to current events there will be a delay in customer service responses. However, I submitted a customer service request a month ago and no one has been in touch with me about initiating a return. It appears they are only accepting inquires via email. I would recommend having an automated mechanism for initiating a return if customer service is unable to attend to those customers for this long. I'm not sure how else to reach them.

Beware once the sale is made- Prepare to spend much more $ for instructional information I find no fault with the suspension equipment. The problem is with after the sale is made. You must pay an additional $19.95 a month to access video instructions on the correct and safe way to use the equipment. They offer one 'free' video for each body part focus. Wish they had mentioned I would be shelling out an additional $240 a year for instructions when I made the purchase- I just called to have returned with 30 day guarantee- Gouging your customers with additional charges to learn the safe and correct way to use their product does not seem fair.

Absolutely awful customer service!! Absolutely awful customer service!!! I purchased a gift voucher from uk for my US friend and she is unable to make the voucher work. We have both tried numerous times to contact customer service and it is impossible. The chat/bot system is completely frustrating and they never answer emails. I am unable to locate a phone number which is highly suspicious! I am $100 out of pocket and my friend is gift less. ABSOLUTELY DISGUSTED!!!

Great service - I’m very pleased! My TRX Move system arrived within 24 hours in perfect condition exactly as expected. It included a booklet of instructions in various languages - the English version was on the poster. The TRX looks very good quality and is very well packaged. I’d been interested in the weight (as I will travel with it) and it weighs 0.6kg in the mesh bag which is lighter than I’d hoped! It is approximately the size of a standard wash bag so looks easy to pack. Overall I am delighted!