DO NOT BUY FROM TRX AUSTRALIA! After trying since April to get in touch with these people, I have to say that if you’re thinking of buying a TRX get it from anyone other than the Australian store! I ordered a wall hinge in March, received the receipt but never saw the product. I can’t contact them because when I try to log into the account I setup on the Australian website it keeps bringing me back to login screen. Also emailing their customer service email just bounces back as undeliverable. To think I paid $60 for nothing. Should have gone to bunnings and bough something similar. Thanks for nothing TRX Australia!

ABSOLUTELY AWFUL!!!!!!!!!!!!!!!!!!!! have used the TRX system in gyms previously and felt it was a great product. When trying to but one for personal use though I have experienced the worst company and customer service I have ever, ever had the displeasure to have to deal with. A complete shambles. Delays all round, delivered to the wrong address 12 days after ordering, no response from emails, live chat on teh website never works, no phone number to call and discuss.....just all so very bad. They only get one star because you can't give zero. Stay away or get your TRX system from a 3rd party if you must.

I ordered a TRX sweat on the 25th March… I ordered a TRX sweat on the 25th March from the uk branch, I then waited 6 days and had heard nothing. So I simply enquired where it might be, or on its way. Only to now be told they have sold out. Selling out (these things happen) but if I had not contacted them, I doubt they would have contacted myself. There was the lame excuse of a technical issue and this being the reason for them still advertising even though demand was clearly greater than their supply. At this point in the current climate you will be pushed to get this product from anywhere, it is just disappointing that the main supplier, cant get their act together.

This company has the WORST ETHICS… This company has the WORST ETHICS EVER!!!! if you try to sell the product you DID NOT USE on EBay or Mercari or any other site, they will instantly report you as a fraudulent, counterfeit product and have you removed without any recourse. This happened to me several times, even though I was selling a brand new item that was still in a sealed box because it was a gift. They are despicable.

I understand that due to current events… I understand that due to current events there will be a delay in customer service responses. However, I submitted a customer service request a month ago and no one has been in touch with me about initiating a return. It appears they are only accepting inquires via email. I would recommend having an automated mechanism for initiating a return if customer service is unable to attend to those customers for this long. I'm not sure how else to reach them.