The worst customer service I have experienced Waited two weeks for them to finally ship my order (16 days delivery in total). During that time I received nothing from the UK customer services despite emailing them several times (there is no phone number to call). I was able to contact them through their Instagram account but they weren't able to help me, just blamed the delay on Brexit. Their bad reviews on here and on their Facebook page go right back to early last year so nothing to do with Brexit at all.

TRX has completely given up on customer service TRX has completely given up on customer service, it is really pathetic. It doesn't make any sense either as half the country is sitting home without a job, so even if they are busy, they should be able to hire people to answer a phone. They now hide their phone number on the site. When you find it and call, the recording tells you to hang up. Online chat says its "no longer operable". If you send an email, you will never get a response. Sadly a lot of companies are taking advantage of folks during COVID to "save on customer service cost" by delivering poor service while hiding behind the COVID excuse. This appears to describe TRX. At this point, they do not provide ANY customer service. They will answer NO questions. They will not answer the phone nor emails. You may NOT contact them. You will get your product when they feel like sending it.

ZERO Customer Service I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update. They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.

Brain dead customer service. Really the worst. One of the worst customer service experiences ever. Not heated, just inept. Loved my TRX system, but after making a simple mistake renewing my course membership, the idiot agent who responded to my inquiry completely soured me on the company and products.

Beware once the sale is made- Prepare to spend much more $ for instructional information I find no fault with the suspension equipment. The problem is with after the sale is made. You must pay an additional $19.95 a month to access video instructions on the correct and safe way to use the equipment. They offer one 'free' video for each body part focus. Wish they had mentioned I would be shelling out an additional $240 a year for instructions when I made the purchase- I just called to have returned with 30 day guarantee- Gouging your customers with additional charges to learn the safe and correct way to use their product does not seem fair.