The worst customer service I have experienced Waited two weeks for them to finally ship my order (16 days delivery in total). During that time I received nothing from the UK customer services despite emailing them several times (there is no phone number to call). I was able to contact them through their Instagram account but they weren't able to help me, just blamed the delay on Brexit. Their bad reviews on here and on their Facebook page go right back to early last year so nothing to do with Brexit at all.

You’ve taken my money. You’ve taken my money, not responded to any emails and not confirmed my order has been sent yet. I’ve sent two emails and messaged on your Facebook account as well as messenger. The Facebook account shows you regularly update your page....... still nothing oh and the contact number at the top of your page is a premium number and there is no contact on your website.

I understand that due to current events… I understand that due to current events there will be a delay in customer service responses. However, I submitted a customer service request a month ago and no one has been in touch with me about initiating a return. It appears they are only accepting inquires via email. I would recommend having an automated mechanism for initiating a return if customer service is unable to attend to those customers for this long. I'm not sure how else to reach them.

TRX Training doesn't care about its customers Despite the product receiving great reviews this company does not care about its customers, nor how it is perceived. Order placed, not shipped, no updates, no means to speak to a human and find out the reason for the delay. Consistent bad feedback, no improvement or evidence of intent. Whoever runs this company doesn't care what customers think.

15 days trying to find customer service I made an order and somehow the shipment was returned to TRX thru UPS. I have been sending emails, have tried to find any possible way to communicate so I can get the goods I purchased. Seems weird to me, in today’s market and with all the available tools out there a company with such high prestige can not invest in Proper Customer Service.