ZERO Customer Service I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update. They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.

Placed an order at the beginning of… Placed an order at the beginning of January and up to now I haven't received anything. Tried contacting customer services but no response. I even messaged on their social media accounts which they're only reading my messages and not responding. Can someone please help TRX from scamming people! This is outrageous and disgusting 😤

DO NOT BUY FROM TRX AUSTRALIA! After trying since April to get in touch with these people, I have to say that if you’re thinking of buying a TRX get it from anyone other than the Australian store! I ordered a wall hinge in March, received the receipt but never saw the product. I can’t contact them because when I try to log into the account I setup on the Australian website it keeps bringing me back to login screen. Also emailing their customer service email just bounces back as undeliverable. To think I paid $60 for nothing. Should have gone to bunnings and bough something similar. Thanks for nothing TRX Australia!

Great customer service Had an issue with the high demand meaning the kettlebells were sold out. Not to worry, received excellent customer service from Alek (UK store) who took care of everything. Very pleased and would highly recommend.

15 days trying to find customer service I made an order and somehow the shipment was returned to TRX thru UPS. I have been sending emails, have tried to find any possible way to communicate so I can get the goods I purchased. Seems weird to me, in today’s market and with all the available tools out there a company with such high prestige can not invest in Proper Customer Service.