What a bunch of criminals!! We ordered an item from VeloxBot (VLXBT-1771516401). We told them to cancel the order. They said it was already shipped by UPS. We said we're going to refuse acceptance of the shipment so it will be sent back. VeloxBot never responded after we said this. Five days later the shipment arrived, we didn't accept it, and UPS said they would return it to sender. Two weeks after the shipment arrived back to VeloxBot we asked when we would receive the refund. They said we needed an RMA number before we shipped it back because "couriers [UPS] tend to throw the stuff away". I told them they should have told us we needed an RMA number when we told them were were going to not accept the package. Also, UPS obviously didn't throw the item away; they provided a return tracking number which is proof that the item was retuned unopened. Customer Support said they would 'escalate this'. Never heard from them again. Two weeks later we wrote Support again- they said they would "look into our previous emails with them". Weeks later we never heard from them again. So, the $125 item has been returned to VeloxBot, and we paid $27 for the UPS shipping fee. We are out $150 for an item we don't posses. VeloxBot is happy because they have our money AND the item. What a bunch of criminals!!

AVOID AT ALL COSTS......This company is… AVOID AT ALL COSTS......This company is a fraud. There is no return as they state you can do. The do not answer phones and they are jsut here to rip everyone off. All of their 4/5 star reviews are from fraudulent people as well. Please do not use this company.

Took a while to ship and arrive Took a while to ship and arrive. Support always updated the shipment status.

Fraudulent Company I wouldn’t even give them a one star rating. I sent the product back per their instructions. That was Jan 19, 2022. Tracking says product was received 1/24. As of today still no credit. I have had 27 emails with them and all I get is “I will check the status of your refund.” I have to initiate the email each time. This company is a fraud.

Do not use this company Do not use this company. I am still waiting for an order from March 2022. They refuse to process a refund and keep telling me the item is still in transit - 6 months later. No help whatsoever.