What a bunch of criminals!! We ordered an item from VeloxBot (VLXBT-1771516401). We told them to cancel the order. They said it was already shipped by UPS. We said we're going to refuse acceptance of the shipment so it will be sent back. VeloxBot never responded after we said this. Five days later the shipment arrived, we didn't accept it, and UPS said they would return it to sender. Two weeks after the shipment arrived back to VeloxBot we asked when we would receive the refund. They said we needed an RMA number before we shipped it back because "couriers [UPS] tend to throw the stuff away". I told them they should have told us we needed an RMA number when we told them were were going to not accept the package. Also, UPS obviously didn't throw the item away; they provided a return tracking number which is proof that the item was retuned unopened. Customer Support said they would 'escalate this'. Never heard from them again. Two weeks later we wrote Support again- they said they would "look into our previous emails with them". Weeks later we never heard from them again. So, the $125 item has been returned to VeloxBot, and we paid $27 for the UPS shipping fee. We are out $150 for an item we don't posses. VeloxBot is happy because they have our money AND the item. What a bunch of criminals!!

Love the flexibility and design… Love the flexibility and design capabilities using the app that is downloadable with the printer. The variables and options open for printing are more than I need and the portability of taking it where ever I go is perfect for leaving the old style printers behind. Good battery life and print quality and app was an easy download.

DO NOT BUY FROM THIS COMPANY!!! DO NOT BUY FROM THIS COMPANY!!!! IT'S A FRAUD. THEY DO NOT RETURN EMAILS. THE PHONE NUMBER ALWAYS GOES TO VOICEMAIL.

DO NOT BUY FROM THIS FRAUD OF COMPANY AND COLLECTIONS PAYPAL!!! This company is a fraud along with paypal. They take your money send you crap (I ordered 500 printing labels), cant even send in a container that will make it to you. Then don't respond. I ordered $222.00 worth of ribbon and the printer. PAYPAL will not do anything and this company MOTUS COMMERCE will not respond. Pretty sad that they like to steal from seniors on a fixed income to further themselves. Karma will get you!! !!